Field Service Technician

Group CBS•Cedar Rapids, IA

18d

About The Position

The Field Service Technician supports acceptance and maintenance testing for assigned teams, projects, and customers. The position is based in Cedar Rapids, Iowa, and works Monday through Friday from 8:00 a.m. to 5:00 p.m. It involves travel to customer sites to inspect, test, troubleshoot, start up, and collect data on electrical systems, along with supervising and mentoring trainees, assistants, and technicians. The technician tests, maintains, repairs, and commissions a range of electrical equipment and systems, including switchgear, circuit breakers, cables, transformers, relays, motor control centers, generators, and high-voltage substation protection and control systems. The role also includes documenting results, completing safety analyses and reports, handling project administration, rotating emergency on-call duty, and assisting with sales as an electrical testing and maintenance technical expert. Duties may be modified, and other work may be assigned.

Requirements

High school diploma or equivalent GED certification.
Industrial safety processes and LOTO knowledge.
Electrical background, construction background, and/or electrical field service engineering background.
Ability to read and interpret blueprints, schematics, and three-line drawings.
Ability to work safely in low-, medium-, and high-voltage applications.
Experience using electrical test equipment such as megger, hi-pot, WRM, TTR, power factor test sets, and high-current breaker test sets.
Proficiency in LOTO and Job Hazard Analysis practices.
Ability to record and interpret test data, including component, power quality, and engineering study data.
Ability to maintain strong client relationships and exhibit professionalism.
Proficiency in Word, Excel, Access, and PowerPoint.
Strong electrical and mechanical skills.
Strong organizational skills and attention to detail.
Clear written and verbal communication skills.
Ability to organize and write procedures logically and methodically.
Good time management and multitasking skills.
Ability to work at a fast pace and in a team environment.
Ability to maintain confidential information.

Nice To Haves

Three or more years of electrical testing experience is preferred.
A Bachelor of Science in Electrical Engineering (BSEE) is a plus.

Responsibilities

Travel to customer sites to inspect, test, troubleshoot, start up, and collect data on electrical systems.
Supervise trainees, assistants, and technicians performing electrical testing duties.
Guide, mentor, train, and supervise Level 1 and Level 2 certified NETA trainees and assistant technicians.
Observe testing, assign project work to capable technicians, and ensure consistent testing of similar items.
Track project scope completion and communicate with ABM and customer management.
Maintain, test, repair, rebuild, and replace low-, medium-, and high-voltage switchgear and circuit breakers.
Troubleshoot automatic transfer switches.
Test and inspect low-, medium-, and high-voltage cable installations.
Maintain, test, and repair transformers and related equipment.
Test and calibrate solid-state and electromechanical relays.
Perform relay calibration and power metering.
Conduct low- and medium-voltage motor control center and contractor testing.
Start up, troubleshoot, and repair generator controls and transfer schemes.
Test and commission protection and control systems on high-voltage substations.
Sample and interpret insulated fluids.
Complete Job Hazard Analyses, including arc-flash and shock analyses.
Review and submit timecards, expenses, and project reports.
Document test results and complete field reports.
Rotate emergency on-call duty.
Maintain strict compliance with regulatory laws.
Assist in the sales process as a technical expert in electrical testing and maintenance of electrical equipment.