Field Service Technician
About The Position
Burroughs Service Technicians install, maintain, and repair multi-vendor cash automation and self-service equipment. They diagnose technical issues, communicate clearly with customers, manage tools, parts, and inventory, and provide follow-through that supports an exceptional customer experience. The role offers training and hands-on experience with transaction and cash automation technologies across banking and retail platforms. Technicians travel regularly within an assigned local or regional territory to customer sites. Most travel is same-day by vehicle, though occasional overnight stays may be required. Company vehicles are provided for business use. Schedules may vary with customer needs; technicians generally work full-time hours, with possible evening, weekend, overtime, or on-call support.
Requirements
- High school diploma or equivalent.
- At least 21 years of age.
- Valid driver’s license and at least 2 years of driving history.
- Valid NRT Gaming License or ability to pass applicable NRT Gaming License requirements for the state of application.
- Ability to lift or move up to 75 lbs.
- Technical aptitude or a strong interest in learning electro-mechanical repair.
- Excellent customer service skills and a positive, solutions-focused attitude.
- Integrity, reliability, and professionalism in every interaction.
- Strong organizational and communication skills.
- Ability to work independently as well as within a team.
- Flexibility to accommodate varying schedules and possible evening, weekend, overtime, or on-call support.
Nice To Haves
- Associate’s degree.
- Previous experience with ATMs, cash automation, or multi-vendor equipment.
Responsibilities
- Install, maintain, and repair multi-vendor cash automation and self-service equipment.
- Diagnose and resolve technical issues quickly and effectively.
- Deliver an exceptional customer experience through clear communication and follow-through.
- Manage tools, parts, and inventory with accuracy and care.
- Travel to customer sites within an assigned local or regional territory to provide service.
Benefits
- Comprehensive training.
- A full set of tools.
- Company vehicle for business use.
- Competitive hourly pay of $18–$33 based on experience.
- Time off.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
