Field Service Technician

Amano McGann • Yorba Linda, CA

8d

About The Position

Amano McGann provides technology solutions for the parking and time and attendance markets, including automated parking systems. The Field Service Technician provides technical service for these systems and supports project setup, installation, troubleshooting, and customer training. The position requires working in the Los Angeles Metro or San Fernando Valley area, with travel to other service markets as needed. The technician may work outdoors in varied climates and conditions and participates in rotating on-call coverage for after-hours and weekend emergencies.

Requirements

• Live in the Los Angeles Metro or San Fernando Valley area.
• Be able to travel to and work in other service markets outside the Los Angeles area as needed.
• Be able to work outdoors in all climates and conditions as needed.
• Maintain a valid driver's license and a good driving record.
• Be able to regularly lift and/or move more than 50 pounds and occasionally up to 100 pounds.
• Be able to kneel, bend, and work on ladders.
• Be able to work with hand and power tools.

Responsibilities

• Provide technical service for automated parking systems and promptly communicate problems or delays.
• Assist with project setup, installation, and customer training.
• Develop working knowledge of new hardware, devices, and tools through hands-on experience and Amano McGann University.
• Follow and enforce OSHA safety practices.
• Complete PCI checklists when servicing applicable issues.
• Complete detailed work orders in accordance with the work order SOP and obtain client sign-off before leaving the work site.
• Maintain and operate company fleet vehicles safely.
• Keep the work area organized and well maintained.
• Generate service tickets as needed and follow up with support until issues are resolved.
• Provide rotating on-call after-hours and weekend emergency service as required by customers.
• Assist sales staff in promoting new equipment where appropriate.
• Communicate effectively and collaboratively with clients, subcontractors, branch staff, support personnel, and corporate staff.
• Work overtime as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed