Field Service Technician

Culligan By WaterCo•Danbury, CT

70d•$22 - $25•Onsite

About The Position

The Field Service Technician is part of a customer-focused team based at the Danbury, Connecticut office, with occasional travel to nearby Culligan branches. The role involves servicing residential and commercial water treatment equipment, including diagnostics, installations, and removals. Technicians interact directly with customers to explain equipment status and provide solutions, complete service orders promptly, and collect payments. The position includes company vehicle operation and requires adherence to safety procedures and applicable DOT laws.

Requirements

Valid driver's license.
High school diploma or equivalent.
Familiarity with the city area where duties will be performed.
Availability to work Monday through Friday.
Excellent verbal and written interpersonal and communication skills.
Candidates offered a position must complete a DOT physical at hire and every two years thereafter, a drug screen, and a background check in accordance with state and federal laws.
Ability to lift over 100 pounds.
Ability to drive for extended periods of 2–3 hours.
Ability to kneel or bend for extended periods.

Nice To Haves

Plumbing or maintenance skills.
Face-to-face customer service experience.

Responsibilities

Safely operate a company vehicle in accordance with state and federal DOT laws.
Follow established safety procedures.
Complete daily service orders promptly.
Diagnose, install, and remove residential and commercial water treatment equipment; identify malfunctions and resolve them as appropriate.
Build customer relationships through direct interaction, communicate equipment status, and provide problem-solving solutions.
Collect payments promptly upon service completion and assist with collecting past-due receivables.