Field Service Technician

Burroughs•Pittsburgh, PA

13d

About The Position

As a Burroughs Service Technician, you will install, maintain, and repair multi-vendor cash automation and self-service equipment. You will diagnose and resolve technical issues, communicate clearly with customers, and manage tools, parts, and inventory accurately. The role provides training, tools, and a company vehicle, with hands-on exposure to a range of banking and retail technologies. Regular travel within an assigned local or regional territory is required, primarily same-day driving, with occasional overnight stays. Schedules may vary based on customer needs; technicians generally work full-time hours, with evening, weekend, overtime, or on-call support sometimes required. The posting covers Field Service Technician levels 1 through 3, and pay depends on skills, experience, and competency.

Requirements

Technical aptitude or a strong interest in learning electro-mechanical repair.
Excellent customer service skills and a positive, solutions-focused attitude.
Integrity, reliability, and professionalism in every interaction.
Strong organizational and communication skills.
Ability to work independently and as part of a team.
High school diploma or equivalent.
At least 21 years of age.
Valid driver’s license and at least 2 years of driving history.
Valid NRT Gaming License or ability to pass applicable NRT Gaming License requirements for the state of application.
Ability to lift or move up to 75 lbs.
Flexibility to work varying schedules, including evenings, weekends, overtime, or on-call support when required.

Nice To Haves

Associate’s degree.
Previous experience with ATMs, cash automation, or multi-vendor equipment.

Responsibilities

Install, maintain, and repair multi-vendor cash automation and self-service equipment.
Diagnose and resolve technical issues quickly and effectively.
Provide an exceptional customer experience through clear communication and follow-through.
Manage tools, parts, and inventory accurately and carefully.
Travel to customer sites within an assigned local or regional territory.