Field Service Technician
About The Position
OWL Services is hiring a Field Service Technician to service and install electronic equipment, including security, point-of-sale, and EV charging equipment. The role involves diagnosing and repairing electro-mechanical devices and EV charging systems, completing service and maintenance requests, and working with work orders, manuals, and drawings. The technician may be temporarily assigned to other geographic areas to support installations and upgrades. The role includes a 24/7 on-call rotation with other technicians in the area and overnight travel of up to 30–40%. Work is performed both indoors and outdoors.
Requirements
- Mechanical aptitude and troubleshooting skills.
- Ability to work independently and strong problem-solving skills.
- Strong attention to safety and willingness to follow safety protocols.
- Participation in a 24/7 on-call rotation with other technicians in the area.
- Ability to travel up to 30–40% overnight.
- High school diploma or equivalent.
- Good driving record.
- Ability to travel and possess air travel documents such as a REAL ID or passport.
- Proficiency using a computer and smartphone.
Nice To Haves
- One or more years of experience working in an electrical capacity.
- Experience with POS systems such as Verifone or NCR.
- Experience with alarms.
Responsibilities
- Troubleshoot, inspect, replace, and repair electro-mechanical devices, including cash registers, coin changers, security equipment, alarms, and point-of-sale equipment.
- Manage EV charger testing requirements, including torque, thermal imagery, insulation (megger), and performance reports.
- Locate system performance issues and fix ground faults.
- Complete service requests and maintenance repairs in a timely and professional manner.
- Review work orders, manuals, and drawings to perform equipment maintenance and service properly.
- Use testing devices and job-related hand and power tools.
- Provide support for new installations and upgrades when temporarily assigned to other geographic areas.
- Perform other duties as required.
Benefits
- 10 paid holidays
- Flexible time off
- 401(k) company match
- Health, dental, and vision insurance
- HSA and FSA
- Disability and occupational accident insurance
- Company-paid life insurance policy
- Employee Assistance Program (EAP)
- Paid training program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
