Field Service Technician

Tri - Lift Industries Inc. • Charlotte, NC

9d • $26 - $35

About The Position

Tri-Lift Industries, Inc. is a third-generation family business and a material handling equipment and solutions provider serving North Carolina, South Carolina, and Virginia. The Field Service Technician promotes goodwill and accountability with customers, acts professionally, and delivers superior customer service. The role diagnoses equipment problems and breakdowns, recommends and performs repairs or modifications, and completes scheduled maintenance. Technicians document service calls and repairs, maintain company equipment and vehicle serviceability, manage service and parts inventory in the company vehicle, and keep their work area clean and hazard-free. Additional duties may be assigned by management.

The typical work schedule is 8:00 AM to 4:30 PM. The posting lists an hourly range of $26–$35 and describes continuous paid training and advancement opportunities.

Requirements

• High school diploma or equivalent.
• Three or more years of mechanical, electrical, and hydraulic experience in the forklift or equipment repair industry.
• Effectively communicate with customers, co-workers, and management.
• Understand necessary service and training manuals and schematics.
• Safely operate power tools, lifts, hoists, hydraulic jacks, and overhead cranes.
• Have a valid and current driver's license.
• Pass a pre-employment drug test.
• Driving record is reviewed by the insurance company for eligibility to use a company vehicle.
• Maintain personal tools needed to perform equipment service duties.

Nice To Haves

• Knowledge of electrical repair and industrial battery charger repair.

Responsibilities

• Promote goodwill and accountability between the company and customers, acting professionally and providing superior customer service.
• Analyze and diagnose equipment problems and breakdowns, and recommend appropriate service and repair actions.
• Repair or modify equipment as needed.
• Perform scheduled equipment maintenance efficiently.
• Accurately and neatly document service calls and repairs and provide the necessary paperwork.
• Maintain the serviceability and accountability of company equipment.
• Keep the company service van clean, orderly, and hazard-free.
• Secure and maintain service and parts inventory in the company vehicle.
• Provide and maintain personal tools needed to perform equipment service duties.
• Keep the work area clean and hazard-free.
• Cooperatively perform additional duties assigned by management.

Benefits

• Competitive compensation and paid time off.
• Extensive hands-on training and advancement opportunities.
• Company uniforms.
• Company vehicle and gas card for road technicians.
• Tablet and laptop.
• 401(k) plan with a 4% company match.
• Medical, dental, and vision insurance.
• Company-paid short- and long-term disability.
• Company-paid life insurance with additional purchase options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED