Field Service Technician
About The Position
The Field Service Technician provides service and customer support during field visits related to warranty work and product installation. The role leads field service activities, coordinates with customers and their contractors on site, supervises installations, and serves as the customer point of contact for new or ongoing issues. It also includes documenting field work, installing or repairing electrical, mechanical, paint, or fabricated systems, and maintaining the service vehicle. The technician manages on-site employee performance, addresses concerns, communicates with the Field Service Manager, trains employees, and assists with production-related duties as needed. Between field trips, the position supports manufacturing and maintenance work at the Tea, South Dakota site and interfaces with shop supervisors, staff, production management, design engineers, and other management. The role requires compliance with applicable laws and site rules, adherence to quality guidelines, and maintenance of a clean and orderly work area. Additional duties may be assigned.
Requirements
- At least 5 years of experience in manufacturing.
- Excellent communication skills and ability to communicate effectively with employees at all levels, vendors, other departments, and customers.
- Desire to build a strong team and coach and develop employees.
- Strong computer skills, including Excel, Word, PowerPoint, and job-cost/inventory-control software systems.
- Ability to read, understand, and interpret structural and electrical drawings.
- Strong knowledge of heavy steel fabrication, welding, sheet metal, industrial painting, electrical processes, rigging, and transportation.
- Proficiency in current production processes.
- Willingness to develop skills to understand all aspects of manufacturing.
- Ability to support manufacturing on site in Tea, South Dakota, during non-travel time.
- Complete and maintain 30-hour OSHA certification.
- Valid driver’s license.
- Passport.
- Ability to lift 25 pounds regularly and 50 pounds occasionally.
- Ability to work in extreme heat and cold, reach and work overhead, work at heights greater than ten feet with fall protection, and work in tight spaces.
- High school education preferred.
Nice To Haves
- Electrical experience is preferred.
Responsibilities
- Lead all activities related to field service work.
- Maintain compliance with applicable state and federal laws, including OSHA, EPA, and labor laws.
- Follow all rules established by the site.
- Coordinate activities with customers and their contractors while on site.
- Perform supervisory activities during site installations.
- Document and record field service activities.
- Install or repair electrical, mechanical, paint, or fabricated systems.
- Use hand tools and powered tools, work at heights, and use personal lifts.
- Serve as the customer point of contact for new or ongoing issues.
- Maintain the service vehicle.
- Manage on-site employee performance, resolve concerns, and communicate with the Field Service Manager.
- Train employees in new responsibilities and assist with production-related duties when needed or when not traveling.
- Interface with shop supervisors, staff, production management, production-supporting design engineers, and management.
- Follow established quality guidelines.
- Maintain a clean and orderly work area.
- Perform manufacturing and maintenance duties between field service trips.
- Perform additional duties as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
