Field Service Technician

Kenworth Louisiana•Elmwood, LA

20d

About The Position

A Field Service Technician maintains and repairs machinery, equipment, and heavy-duty vehicles at customer sites. The role involves diagnosing issues, performing repairs and routine maintenance, and working independently in varied environments to minimize customer downtime. Safety, efficiency, technical problem-solving, and clear communication with clients are important. Technicians provide detailed reports on work performed and may supervise assigned apprentice technicians. The position requires travel to customer and branch locations, operation of a field service truck equipped with front and rear camera systems and GPS tracking, and work before and after regular hours. Technicians may be exposed to weather, moving machinery and equipment, grease, electrical currents, dust, dirt, and other environmental factors. An on-call schedule and, in some cases, significant overtime are required.

Requirements

Degree or certification from an accredited post-secondary school, plus at least 2 years of related experience and/or training.
Obtain a valid driver's license and meet the company's insurance requirements.
Ability to work an on-call schedule.
Own most basic tools and some specialty tools.

Nice To Haves

OEM certifications preferred.

Responsibilities

Perform repair-order work efficiently and accurately in accordance with dealership and factory standards.
Diagnose most malfunctions and perform repairs according to OEM guidelines.
Coordinate with the parts department to obtain necessary parts.
Save and tag parts for warranty purposes or at the customer's request.
Examine assigned vehicles to determine whether additional safety or service work is needed or recommended.
Immediately inform the service advisor when additional work is needed, listed work is unnecessary, or repairs cannot be completed within the promised time.
Document work performed and recommended on the repair order.
Supervise the work of assigned apprentice technicians.
Report machinery defects or malfunctions to the supervisor.
Maintain and be accountable for dealership-owned tools and manuals.
Operate tools and equipment safely.
Attend and complete assigned company training.
Maintain an efficiency of 90% or higher.
Perform other duties as assigned.