Field Service Technician

Dynamic Concepts, Inc. • Washington, DC

132d

About The Position

Field Service Technicians are located across the district to optimize retailer coverage. The role involves responding to service tickets, maintaining and troubleshooting Intralot equipment, and servicing equipment at customer locations. Technicians also operate and maintain a company vehicle and keep it stocked with an acceptable level of inventory.

Requirements

• Technical proficiency in diagnosing and repairing mechanical machinery.
• Problem-solving skills to address complex equipment issues independently.
• Customer service abilities to communicate effectively and maintain positive client relationships.
• Physical capability to handle equipment, lift heavy objects, and work in varied field conditions.
• High school diploma with technical experience.

Responsibilities

• Receive and accept service tickets.
• Complete preventative maintenance on all Intralot equipment.
• Diagnose hardware- or software-related issues.
• Repair or replace onsite equipment as needed.
• Install, move, and remove equipment.
• Report resolution actions and visit conclusions to the call center.
• Operate a company vehicle safely and obey all traffic laws and regulations.
• Maintain an acceptable level of inventory for the vehicle.
• Keep the vehicle clean and organized and complete required vehicle maintenance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED