Field Service Technician

Xylem • Nashville, TN

9d

About The Position

The Field Service Technician is responsible for the safe handling of wastewater treatment chemicals and the installation, maintenance, and optimization of chemical feed systems, chemical storage, monitoring equipment, and air handling and filtration systems. The role includes collecting and managing field data, monitoring chemical inventory, troubleshooting electrical and mechanical equipment, conducting installations and start-ups, and supporting customers through remote access technologies. The technician records service details and time, mileage, and materials in customer and company systems. The position generally involves independent work with minimal supervision in a team environment, and requires less than 15% travel.

Requirements

• High school diploma or equivalent.
• At least five years of experience in electrical/mechanical, chemical, and/or wastewater operations fields is strongly desired.
• Experience troubleshooting and making minor adjustments to PLCs.
• Strong organizational, time-management, and communication skills.
• Proficient computer skills for in-field and internal work responsibilities.
• Familiarity with web/modem remote-control system access and downloadable data-logging devices.
• Strong safety awareness and willingness to adopt the company's Safety Culture.
• Valid driver's license and clean driving record; must meet eligibility requirements to operate a company-supplied service vehicle rated under 10,000 pounds.
• Physical ability to perform material handling and installation duties and lift up to 50 pounds.
• Willingness and availability to participate in an on-call, after-hours rotation, potentially including nights, weekends, and holidays, depending on customer account requirements.
• Ability to function in a team environment and work independently, usually with minimal supervision.

Nice To Haves

• Two-year degree in Electrical/Mechanical, Chemical Operator, or Engineering.

Responsibilities

• Safely handle wastewater treatment chemicals.
• Install and maintain advanced chemical feed systems, chemical storage, and monitoring equipment.
• Collect, consolidate, log, and distribute field data.
• Monitor chemical inventory and place orders.
• Troubleshoot, repair, and perform preventive maintenance on metering pumps, piping systems, relay logic, PLC control systems, and telemetry or web-based remote inventory monitoring equipment.
• Mechanically install chemical feed systems and storage tanks.
• Conduct start-up and training sessions after installation when required.
• Manage customer sites using remote access technologies.
• Become proficient in air handling and air filtration systems.
• Maintain, adjust, and optimize liquid- and vapor-phase equipment.
• Download and upload data and information to customer site databases.
• Enter time, mileage, and materials into the SAP Business Management System for service orders and payroll processing.

Benefits

• Paid Volunteer Program (Xylem Watermark).
• Employee Resource Groups (ERG).

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED