Field Service Technician

Kenworth Louisiana•Lake Charles, LA

18d

About The Position

A field service technician maintains and repairs machinery, equipment, and heavy-duty vehicles and equipment at customer sites. The role involves diagnosing problems, performing repairs, and conducting routine maintenance while working independently in varied environments. Technicians are expected to work safely and efficiently, minimize customer downtime, communicate with clients, and provide detailed reports of completed work. The technician performs work according to repair orders and dealership, factory, and OEM standards; coordinates with the parts department; records work performed and recommended; and notifies the service advisor promptly about additional work, unnecessary listed work, or delays. The role may include supervising assigned apprentice technicians and reporting equipment defects or malfunctions to a supervisor. The position requires travel among customer and branch locations, use of a field service truck, availability for an on-call schedule, and work before or after regular hours, sometimes involving significant overtime.

Requirements

Degree or certification from an accredited post-secondary school, plus 2 or more years of related experience and/or training.
Obtain a valid driver's license and meet the company's insurance requirements.
Ability to work an on-call schedule.
Own most basic tools and some specialty tools.

Nice To Haves

OEM certifications preferred.

Responsibilities

Perform repair-order work efficiently and accurately in accordance with dealership and factory standards.
Diagnose the causes of malfunctions and perform repairs according to OEM guidelines.
Communicate with the parts department to obtain necessary parts.
Save and tag parts for warranty purposes or at the customer's request.
Inspect assigned vehicles to determine whether additional safety or service work is needed or recommended.
Immediately inform the service advisor when additional work is needed, listed work is unnecessary, or repairs cannot be completed within the promised time.
Document all work performed and recommended on the repair order.
Supervise the work of assigned apprentice technicians.
Report machinery defects or malfunctions to the supervisor.
Maintain and be accountable for dealership-owned tools and manuals.
Operate tools and equipment safely.
Attend and complete assigned company training.
Maintain an efficiency of 90% or higher.
Perform other duties as assigned.