Field Service Technician

Mettler Toledo • Lexington, OH

15d • Onsite

About The Position

As a Field Service Technician, you will be the on-site expert customers rely on to keep floor and bench scales running safely, accurately, and efficiently. You will perform preventative maintenance, calibrations, and basic repairs while representing the company professionally at customer locations across your assigned region.

The role includes scheduled preventative maintenance and calibration on industrial weighing equipment, troubleshooting basic issues, supporting installations and repairs, and training end users. You will document work using a company laptop and service software, coordinate with scheduling, support, sales, and other technicians, maintain your company vehicle and parts inventory, and identify service or product needs. The position requires following company, customer, safety, and quality policies.

The role is safety-sensitive and involves travel within the service territory, overnight travel averaging up to 10% and potentially up to 25%, and overtime averaging 10–15% and potentially up to 25%. The position may involve exposure to chemicals, solvents, vehicle traffic, machinery, dust, dirt, cold, and fumes, as well as frequent lifting and repeated bending, crouching, stooping, and kneeling.

Requirements

• Valid driver's license.
• High school diploma or GED, or 5 years of relevant work experience.
• 1 to 3 years of electro/mechanical repair or weighing industry experience.
• Basic understanding of electrical and mechanical repair philosophies, including PC networking and software configuration.
• Ability to obtain and maintain a Class B CDL and Weights and Measures license; failure to do so may result in termination.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to learn proprietary software and update information using METTLER TOLEDO programs.
• Willingness and ability to travel overnight up to 10% on average and potentially up to 25%, primarily by company vehicle or plane.
• Must reside within the service territory.
• Ability to work overtime averaging 10–15%, possibly up to 25%.
• Willingness to work in environments with hazards such as chemicals, solvents, vehicle traffic, machinery, dust, dirt, cold, and fumes.
• Willingness to wear protective equipment and clothing when required.
• Position is safety-sensitive and subject to drug testing.
• Physical ability to frequently lift up to 50 pounds and occasionally handle heavier loads by carrying, pushing, or pulling.
• Ability to frequently crouch, stoop, kneel, and bend repeatedly for safe and efficient job performance.

Nice To Haves

• Customer-facing or field service experience preferred; commercial experience desired.

Responsibilities

• Perform scheduled preventative maintenance and calibration on industrial weighing equipment, primarily floor scales and bench scales, at customer sites.
• Troubleshoot basic issues and support installations, projects, and repairs, partnering with more experienced technicians when required.
• Provide end-user training on proper equipment use and care.
• Use a company laptop and service software to document work, update service records, and maintain service database data integrity each day.
• Coordinate with the Scheduling Analyst, Service Support Team, sales, and fellow technicians to meet customer uptime and response-time expectations.
• Maintain the company vehicle and assigned parts inventory in a clean, organized, and compliant manner.
• Identify service or product needs and submit sales leads in line with experience level.
• Follow company, customer, safety, and quality policies to help ensure a safe work environment.

Benefits

• Company car with paid insurance for work use.
• Tools and equipment needed to perform the job and a clothing allowance.
• Medical, dental, and vision care coverage and a 401(k) savings plan with company matching, starting on date of hire.
• Tuition reimbursement, perks, and discounts.
• Parental and caregiver leave programs.
• Paid time off, flexible spending, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED