Field Service Technician (Appliance Repair) - Washington DC (Reston, Vienna, McLean)

LG Electronics • Washington, DC

2d • $29 - $34 • Onsite

About The Position

LG Electronics is seeking a Field Service Technician (DMST) for its Customer Service team in the Washington, DC metro area, with coverage across surrounding areas including McLean, Vienna, Reston, and Falls Church. The technician delivers customer service by servicing LG products in customers’ homes. Full-line technicians diagnose and repair major appliances, TVs, and air-conditioning units, manage inventory, and complete administrative tasks. Technicians represent LG to customers and are expected to maintain a professional standard.

Requirements

• At least 1 year of experience in a technical role; appliance repair experience is preferred.
• Experience repairing major appliances, including refrigeration and sealed systems, cooking products, and cleaning products.
• Experience using tools and diagnostic test equipment.
• Ability to troubleshoot, diagnose, repair, and document product or system issues properly.
• Valid driver's license in good standing.
• Ability to obtain appropriate EPA certification.
• Ability to meet field-service physical demands, including continuous bending and lifting up to 50 pounds.
• Ability to provide service coverage in the greater Washington, DC area and surrounding areas.

Nice To Haves

• Appliance repair experience.

Responsibilities

• Travel to customer locations to maintain and repair LG equipment and ensure product performance.
• Use provided personal protective equipment, vehicles, and diagnostic tools properly.
• Diagnose technical issues and perform specialized repairs on electronics and home appliances.
• Assess problems, document findings, and decide whether to repair products or replace parts.
• Complete paperwork and data entry accurately and promptly after each service call.
• Pre-screen the following day's service calls by gathering information to help diagnose issues before arriving.
• Meet or exceed company metrics for customer satisfaction, first-time fixes, revisits, parts management, and overtime percentage.
• Manage inventory and perform daily administrative tasks.

Benefits

• No-cost employee medical, dental, vision, and prescription premiums for employees and eligible dependents.
• 401(k) retirement savings plan with company matching contributions, immediate vesting, and multiple investment options.
• Paid time off, including company holidays and combined paid sick and vacation time.
• Performance-based short-term incentives, varying by role.
• Confidential mental health resources for employees and their loved ones.
• Personal fitness goal incentives.
• Paid parental leave and family support for those raising children with learning, social, behavioral, or developmental disabilities.
• Group-rate life and disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed