Field Technician I - Washington, DC
About The Position
Lumen is hiring a Field Technician I to support network operations and maintain the equipment and infrastructure that enable customer services. The role manages deliveries, inventory, consumables, tools, test sets, and electronic network equipment, and coordinates shipping and receiving of company and customer materials. It assists with installing, provisioning, testing, maintaining, changing, and decommissioning network and customer-premises equipment and services across transport, Ethernet, SONET, and IP technologies. The technician troubleshoots network equipment, replaces defective modules or equipment, tracks and coordinates repair of spares, helps locate network routes, and supports service restoration and proactive responses to potential problems. The role also conducts level-one preventive maintenance and inspections of network and critical infrastructure, including HVAC systems, high-voltage electrical systems, and DC power plants. With training and coaching, the technician learns required ticketing, provisioning, time-tracking, and materials systems, maintains installation and inventory records, documents work, and reports assignment status and issues to management.
Requirements
- High school diploma or GED, or up to two years of relevant job experience, including at least one year in network monitoring, installation, or maintenance/repair.
- Experience and/or knowledge in at least one technician discipline: transmission (DS1/DS3/SONET), switching (circuit switching/SS7), TCP/IP (routers/higher-layer protocols), or outside plant (fiber locating, OTDR, mass fusion splicing, etc.).
- Knowledge of locating fiber-optic cable, right-of-way, and as-builts.
- Ability to maintain site security and cleanliness.
- PC skills and proficiency with Microsoft Windows and Office applications.
- Ability to quickly learn corporate databases.
- Ability to participate in 24x7 rotational on-call coverage, including standby, call-outs, dispatch, and overtime as dictated by business needs.
- Valid driver's license.
- Ability to sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; and work in all weather conditions.
Nice To Haves
- Two or more years of relevant job experience.
- Attention to detail and good organizational capabilities.
- Ability to prioritize and use good time-management skills.
Responsibilities
- Troubleshoot network equipment, remove or replace defective equipment, and work with appropriate resources to isolate problems and restore the network.
- Identify potential problem areas proactively to help protect network and company integrity.
- Assist with installation, changes, decommissioning, and testing of Edge Compute, Wavelength, fiber-optic transport, Ethernet, SONET, and IP network technologies.
- Install and test network and customer-premises equipment, including delivery and installation of end-user services.
- Use industry-standard software and hardware tools to locate, mark, and protect underground outside-plant facilities.
- Perform AC power work on a limited basis and DC power installations, including tertiary and BDCBB.
- Manage assets, replenish on-site and truck materials, coordinate shipping and receiving, and maintain tools, test sets, and network equipment.
- Perform level-one preventive scheduled maintenance and inspections on network and critical infrastructure equipment, including HVAC systems, high-voltage electrical systems, and DC power plants.
- Learn and use Lumen trouble-ticket, provisioning, time-tracking, materials, and other required systems and applications.
- Update and report inventory records, complete system transactions for job activities, enter time logs, and respond to information requests and escalations.
- Provide management with regular status updates and reports on assignment issues.
- Evaluate individual performance against area or national objectives using provided reports and tools, and identify improvement areas with manager support.
- Perform other duties assigned by the management team.
Benefits
- Comprehensive package featuring health, life, and voluntary lifestyle benefits and other perks supporting physical, mental, emotional, and financial wellbeing.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
