Field Service Technician

Uniti•Emmetsburg, IA

9d•Onsite

About The Position

Kinetic, a business unit of Uniti, is hiring a Field Service Technician in Emmetsburg, Iowa. Field Service Technicians provide technical expertise and customer support while connecting residential, small-business, enterprise, and carrier customers to communications services. This is a safety-sensitive position and follows a union bidding process. The technician installs and repairs telephone, internet, and video services; works with tools and test equipment across multiple technologies and network designs; and recommends products and services to address customer needs. The work includes buried and aerial plant, pole climbing, ladder use, and both indoor and outdoor environments. The technician operates and maintains a clean, organized company service vehicle, completes required safety training, and follows applicable safety standards and regulations. The position reports to the Manager of Local Operations.

Requirements

Basic technology and math skills.
Valid driver’s license and safe driving record.
Ability to distinguish colors when using color-coded cable.
Ability to use equipment with a maximum load capacity of 275 pounds.
Ability to lift up to 50 pounds and work aloft.
Ability to successfully complete required safety training.
Ability to work assigned schedules and extended hours, including day, evening, weekend, and holiday hours.
Ability to respond to after-hours callouts.
High school degree or GED equivalent.

Nice To Haves

Customer service or sales experience.
Certifications or training directly related to the position.
Two-year technical degree in computers or electronics, or equivalent work experience.

Responsibilities

Install and repair residential and business telephone, internet, and video services.
Train and work with tools and test equipment to provide service across different technologies and network designs.
Recommend products and services that resolve customers’ communications needs.
Work on buried and aerial plant, including pole climbing and ladder use.
Safely operate and maintain a clean and organized company service vehicle.
Work in both indoor and outdoor environments.
Complete required safety training and follow safety standards and regulations.
Work assigned schedules and extended hours, including day, evening, weekend, and holiday hours, and respond to after-hours callouts.