Field Service Technician

Smurfit Westrock•Battle Creek, MI

107d•$65,625 - $109,375•Hybrid

About The Position

The Technical Services Support Technician will be responsible for providing technical support for assigned corporate account(s) and offering your plants technical expertise, field support, and troubleshooting and analysis to address any machinery and/or operational issues. You will collaborate with top shop and back shop customers and Smurfit Westrock employees at various organizational levels to achieve optimal customer satisfaction. In this role, you will serve as the technical subject matter expert responsible for educating the customer on Smurfit Westrock capabilities to improve their operational efficiency and overall customer relationship. This position is located at the Battle Creek, MI facility.

Requirements

High School Diploma or GED – required
5+ years of experience in the corrugated manufacturing packaging industry; machinery/operational experience - Required
Must possess basic knowledge of electricity and electrical components; basic computer knowledge, ability to read blueprints, PLC, and schematics, demonstrate the knowledge and ability to employ safe work practices – Required.
Possess computer skills utilizing Microsoft Office applications (Excel, Outlook, PowerPoint)
Working knowledge of wraparound case packers, case erectors, tray formers and mandrel forming equipment
Ability to keep accurate records and present contribution reports to quantify the Smurfit Westrock value to our customers
Working knowledge of the technical aspects of paper manufacturing, corrugation/conversion, and supply chain considerations
Knowledge of packaging machines and how they operate with corrugated machinery
Demonstrated technical and mechanical acumen
Proven ability to handle multiple competing priorities
Strong communication skills with ability to adjust communication style and interact across all levels of the organization
Ability to communicate with customers to ensure alignment and satisfaction and operate with customers' best interests in mind
Ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others
Travel required

Responsibilities

Identify and recommend solutions to resolve product or service requests regarding technical, operational and engineering type of issues that our customers and Smurfit Westrock production facilities may encounter
Coordinate new customer specification development and specification maintenance utilizing supply chain data
Conduct scope audits to evaluate customer’s back shop current state and identify operational inefficiencies and cost saving opportunities
Create contribution reports that verify savings or operational improvement solutions and leverage the report documents daily to help customers understand WestRock’s value and capabilities
Work independently as well as in a team and be self-motivated.
Completing speedy and effective maintenance during plant downtimes and willing to work overtime and possible weekends.
Meeting response time parameters for repair types, including ensuring that high priority work is completed first.
Ensure assigned vehicles are appropriately stocked with parts and tools as needed to perform repairs or maintenance tasks.
Clearly communicate with other employees and build relationships with employees, supervisors/managers, and customers.
Manage both internal and external customer relationships, providing value-added sales and service support solutions
Provide consultation and training to customers to educate them on various areas of corrugated packaging capabilities