Field Service Technician

Amano McGann•Orlando, FL

About The Position

Amano McGann provides parking and time-and-attendance technology solutions and is a subsidiary of Amano Corporation Japan. The Field Service Technician provides technical service for automated parking systems, supporting installation, troubleshooting, customer training, and system solutions. The role requires customer-site work, effective coordination with project stakeholders, and participation in rotating after-hours and weekend emergency coverage.

Requirements

Maintain a valid driver's license and good driving record.
Be able to work outdoors in all climates and conditions as needed.
Be able to regularly lift and/or move more than 50 pounds and occasionally up to 100 pounds.
Be able to kneel, bend, and work on ladders when required.
Be able to work with hand and power tools as needed.

Responsibilities

Provide technical service for automated parking systems and promptly notify relevant parties of problems or delays.
Assist with project setup, installation, and customer training.
Develop working knowledge of new hardware, devices, and tools through hands-on learning and Amano McGann University to improve system solutions, installation, and troubleshooting efficiency.
Follow and enforce OSHA safety practices.
Complete the PCI checklist when servicing applicable issues.
Document work orders in detail, follow the work order SOP, and obtain client sign-off before leaving the work site.
Maintain and operate company fleet vehicles safely.
Keep the work area maintained and organized.
Generate service tickets as needed and follow up with support until issues are resolved.
Provide rotating on-call, after-hours, and weekend emergency service as required by customers.
Assist sales staff in promoting new equipment where appropriate.
Communicate effectively with clients, subcontractors, branch staff, support personnel, and corporate staff to foster collaboration.
Work overtime as needed.
Perform other duties as assigned.