Field Service Technician

Advanced Construction Robotics•Hampton Township, PA

7d•Onsite

About The Position

Advanced Construction Robotics is seeking a hands-on Field Service Technician to maintain, troubleshoot, repair, and support its construction robot fleet at customer jobsites and company facilities in Allison Park, Pennsylvania. The technician works with customers, Robot Supervisors, Field Operations, and internal teams to keep robotic equipment operational and support customer success. The role combines field service and customer support with manufacturing, assembly, and operational work at the Allison Park facility between deployments. Travel to jobsites across North America may be required for up to 50% of the time. When working at the Allison Park facility, the typical schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. Hours and travel schedules may vary when deployed to customer locations. This is a safety-sensitive position involving project sites, potentially including federal projects, and may involve working at heights, around heavy equipment, and in changing circumstances. More stringent drug testing and compliance policies apply.

Requirements

2–4 years of technical service, maintenance, or field service experience.
1–2 years of mechanical assembly experience.
1–2 years of electrical panel wiring or harness assembly experience.
Strong troubleshooting and problem-solving abilities.
Ability to read and work from engineering drawings, schematics, and assembly instructions.
Basic computer proficiency, including experience using Microsoft Word and Microsoft Excel.
Effective verbal and written communication skills.
Ability to work independently and as part of a team.
Strong attention to detail and commitment to quality.
Ability to travel up to 50% of the time.

Nice To Haves

Experience working on construction or industrial jobsites.
CDL or truck and trailer towing experience.
Familiarity with inventory management or parts tracking systems.
Experience interacting directly with customers in a technical support environment.
Ability to identify issues, recommend solutions, and communicate corrective actions effectively.

Responsibilities

Perform scheduled preventive maintenance and emergency service repairs on robotic equipment and Tie Modules.
Respond to customer and field support requests as an on-call technical resource.
Diagnose mechanical, electrical, and operational issues in robotic systems.
Coordinate repair efforts with the Field Operations team.
Travel to active construction sites to troubleshoot equipment and restore it to operation.
Provide hands-on customer training in robot operation, troubleshooting, and maintenance.
Assist field operations personnel during periods of increased deployment activity.
Travel to customer sites using company service trucks, including F-250 service vehicles, or commercial airlines.
As needed between deployments, perform mechanical assembly of robotic systems and subassemblies.
Wire and assemble electrical panels and assemble cable harnesses from engineering drawings and specifications.
Terminate connectors; crimp, route, and install cables; and install completed harnesses into assemblies and robotic platforms.
Conduct functional testing and continuity verification using schematics and documented procedures.
Implement Engineering Change Orders and fleet upgrades; rework and repair completed assemblies based on engineering changes.
Support inventory control, parts stocking, receiving, and workstation organization.
Cross-train in multiple production and assembly departments.