FIELD SERVICE TECHNICIAN

Equipment Depot Inc.•Melissa, TX

15d

About The Position

The Field Service Technician repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment. The role involves diagnosing malfunctions, estimating and completing repairs, documenting work, communicating with customers, and maintaining the service van and related records. Work environments vary from an office to job sites and industrial locations.

Requirements

High school graduate or GED.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of internet software.
Valid driver's license and clean driving record.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
Ability to follow written, oral, or diagrammatic instructions using common-sense judgment and handle problems involving several concrete variables in standardized situations.

Responsibilities

Read work orders and observe and listen to equipment in operation to diagnose malfunctions.
Offer repair solutions that meet customer specifications and provide estimates when appropriate.
Inspect equipment and complete mechanical repairs after analyzing breakdowns.
Record repair details, equipment model and serial number, and hour meter readings on work orders.
Obtain customer signatures and communicate repair needs and completed work.
Examine protective guards, loose bolts, and specified safety devices, making adjustments as needed.
Lubricate moving parts and operate repaired equipment to verify it meets specifications.
Represent Equipment Depot professionally to customers.
Maintain a professional appearance and keep the service van clean inside and out.
Coordinate with operations or the service manager to schedule routine maintenance or address other service-van issues.
Work in a manner that protects customers, Equipment Depot, and the public.
Return paperwork to the field service coordinator daily, including work orders, fuel receipts, and sublet invoices.
Submit time cards by 9:00 a.m. daily; when dispatched from home, call in time to the service administrator by 9:00 a.m.