Field Service Technician

Flow Control Group • Twinsburg, OH

3d

About The Position

Cleveland Pump Repair & Services provides technical support and pump repair services, including rotating equipment repairs, field services and supervision, replacement parts, machining, welding and fabrication, dynamic balancing, and laser alignment. The Field Service Technician travels to customer locations and may also work at the Twinsburg repair facility to inspect, troubleshoot, dismantle, repair, assemble, install, align, and support startup of industrial pumps and other rotating equipment. The role includes precision measurement and documentation, equipment condition assessment, failure investigation, repair recommendations, jobsite coordination, customer communication, and completion of field service records. The technician follows customer and company safety requirements, maintains professional working relationships, and supports shop repair work between field assignments. The position may involve leading assigned jobsite activities and requires travel ranging from local day trips to extended assignments of one to two weeks. Overtime, weekends, off shifts, and emergency assignments may be required.

Requirements

• Previous industrial mechanical repair, pump repair, millwright, rotating-equipment, or comparable field-service experience.
• Strong mechanical aptitude and practical troubleshooting ability.
• Ability to dismantle, inspect, and assemble industrial pumps and related rotating equipment.
• Ability to use precision measuring instruments and accurately document findings.
• Ability to read mechanical drawings, assembly prints, OEM manuals, procedures, and job instructions.
• Working knowledge of bearings, mechanical seals, packing, sleeves, wear rings, couplings, fits, clearances, and bolted assemblies.
• Ability to work safely around heavy components, cranes, forklifts, rigging, presses, rotating equipment, and industrial facilities.
• Clear written and verbal communication skills for customer interaction and service reporting.
• Ability to work independently, lead assigned jobsite activities, and make sound decisions within the approved work scope.
• Valid driver license and acceptable driving record.
• Ability and willingness to work overtime, weekends, off shifts, and emergency assignments when required.
• Ability and willingness to travel from local day trips through extended assignments of one to two weeks, based on project needs.
• Three or more years of field-service experience involving industrial pumps, turbines, compressors, gearboxes, or other rotating equipment.

Nice To Haves

• Experience with centrifugal, multistage, vertical turbine, split-case, positive displacement, or high-energy pumps.
• Proficiency with laser alignment and dial-indicator alignment methods.
• Experience supervising or directing field crews during industrial equipment repairs.
• Experience with rigging plans, critical lifts, hydraulic tooling, shaft runout correction, or field machining coordination.
• OSHA 10- or OSHA 30-hour training, MSHA training, confined-space training, first aid/CPR, or other relevant industrial-safety credentials.
• Commercial driver license or experience operating company trucks and trailers.

Responsibilities

• Travel to customer locations to inspect, troubleshoot, remove, install, repair, align, and support startup of industrial pumps and rotating equipment.
• Dismantle, inspect, assemble, and install pumps at customer sites or at the Twinsburg repair facility as assigned.
• Safely use hand, pneumatic, power, and hydraulic tools and equipment, torque equipment, torch sets, overhead cranes, forklifts, and rigging equipment.
• Perform dimensional inspections using precision measuring instruments.
• Measure and document shaft runout, coupling condition, bearing fits, wear-ring clearances, endplay, soft foot, alignment, and other critical conditions.
• Perform shaft and coupling alignment using dial-indicator and laser-alignment methods.
• Assist with equipment condition assessment, failure investigation, repair recommendations, and startup troubleshooting.
• Complete daily field reports, inspection records, time records, expense documentation, photographs, measurements, and service summaries.
• Communicate job progress, findings, schedule changes, material needs, safety concerns, and scope changes to customers and the company project manager.
• Act as the on-site liaison between the customer and company project management.
• Direct assigned technicians, mechanics, subcontractors, or customer personnel during field-service projects when designated as lead technician.
• Coordinate lifting, rigging, access, tools, parts, permits, and jobsite requirements before and during field work.
• Follow applicable customer and company safety requirements, including lockout/tagout, confined-space, hot-work, fall-protection, lifting, and site-specific procedures.
• Protect customer equipment and maintain an orderly, professional work area.
• Support shop repair work between field assignments, including pump disassembly, inspection, assembly, and testing.
• Represent the company professionally and maintain effective working relationships with customers and jobsite personnel.

Benefits

• Broad-based employee ownership program.
• Medical, dental, and vision coverage.
• Competitive 401(k) matching.
• Paid time off and holidays.
• Parental leave.
• Wellness resources.
• Employee referral programs.
• Financial wellbeing resources through the Climb Financial Program, which may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.
• Access to FCG University and more than 80,000 learning courses.
• Career advancement opportunities, cross-functional experience, mentorship, and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed