Field Service Technician

Gatik AI • Phoenix, AZ

7d • Remote

About The Position

Gatik is seeking a hands-on Field Service Technician to perform complex diagnostics, maintenance, repairs, and hardware/software integration across its autonomous vehicle fleet. The technician will work on traditional OEM vehicle platforms and Gatik’s proprietary autonomous software and hardware stack, supporting fleet uptime, operational readiness, and quality and safety standards. Reporting to the Field Service Team Manager, the role serves as an on-site technical execution expert, providing technical documentation and engineering feedback to improve fleet reliability. The position is remote, with required travel to Gatik sites throughout North America.

Requirements

• At least 5 years of hands-on experience in field service, commercial vehicle maintenance, automotive diagnostics, or AV/robotics electromechanical repair.
• Proven full-stack troubleshooting skills across OEM vehicle platforms and autonomous software and hardware stacks.
• Proficiency with engineering-level tools, including micro-ohm meters, digital multimeters, CAN bus analyzers, and wiring repair equipment.
• Strong technical writing and comprehension skills, including the ability to interpret complex schematics and produce clear, structured diagnostic write-ups and service logs.
• Knowledge of safety and compliance, including LOTO, electrical safety, and OSHA, DOT, and FMCSA regulations.

Responsibilities

• Perform maintenance, diagnostic troubleshooting, and repairs on OEM vehicle platforms and autonomous software and hardware stacks using engineering tools; perform software and firmware flashing.
• Execute root-cause repairs, sensor calibrations, vehicle upfits, and End-of-Line testing, and act as a technical liaison for remote engineering support.
• Carry out Technical Service Bulletins, recall campaigns, and hardware/software retrofits, and validate Standard Work Instructions and SOPs.
• Write detailed service records, diagnostic write-ups, and failure analysis reports; interpret engineering schematics and specifications and translate them into practical maintenance work.
• Follow safety protocols, including SMS, LOTO, and PPE, and maintain shop cleanliness and compliance with 6S, OSHA, DOT, and FMCSA standards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed