Field Service Technician

Community Coffee•Slidell, LA

98d•Onsite

About The Position

The Field Service Technician installs, maintains, repairs, and removes brewing and serving equipment at customer locations. The role requires hands-on problem solving, mechanical and electrical troubleshooting, and prompt, courteous customer service. Technicians support the sales function by ensuring equipment operates reliably and meets customer expectations. The position is on-site and involves daily local travel in a company vehicle, with limited or occasional overnight travel. The technician schedules service calls and equipment work with guidance from the Warehouse Manager or Field Service Supervisor; performs installations, repairs, preventive maintenance, and equipment testing; manages parts and service documentation; and coordinates with sales representatives and customers. The technician may also perform bench repairs or in-shop servicing and additional duties as needed.

Requirements

High school diploma or equivalent; a passing aptitude test may be required if a diploma is unavailable.
Three years of experience in HVAC, electrical work, appliance repair, or a similar mechanical field.
Familiarity with mechanical and electrical troubleshooting.
Valid driver’s license with an acceptable driving record; a CDL may be required depending on location.
Must be at least 21 years of age.
Must successfully complete a pre-employment physical.
Ability to meet the stated physical demands, including frequent lifting and moving of equipment and parts.
Internal applicants: Community Coffee experience, even if unrelated, may fulfill the experience requirement at the hiring manager’s discretion with Human Resources approval.

Nice To Haves

Proficiency with handheld computer devices.
Knowledge of Microsoft Office, including Word and Outlook.
Experience with SAP S/4HANA.

Responsibilities

Prioritize and schedule service calls, equipment installations and removals, and preventive maintenance with guidance from the Warehouse Manager or Field Service Supervisor.
Drive a company vehicle to customer locations and perform on-site service tasks professionally and promptly.
Install and remove brewing and serving equipment using plumbing and basic electrical skills as needed.
Diagnose equipment issues by observing performance and applying appropriate troubleshooting techniques.
Repair or replace defective parts, make mechanical adjustments, and test equipment after service.
Perform preventive maintenance to support equipment longevity and minimize customer disruption.
Manage parts inventory and initiate purchase orders for machines and replacement parts as required.
Open and close work orders on a handheld device, record parts usage, and accurately document installations, removals, and repairs.
Keep the vehicle clean and perform regular inspections and scheduled maintenance.
Safely handle, label, and store defective or warranty-eligible parts according to company procedures.
Work with sales representatives and customers to confirm equipment placement and service needs.
Support bench repair work or in-shop equipment servicing when needed.
Report property damage caused by company equipment and help document incidents when a supervisor is absent.
Perform additional duties as necessary.