FIELD SERVICE TECHNICIAN

Equipment Depot Inc.•Itasca, IL

12d•$28 - $47

About The Position

Repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment. The technician diagnoses equipment problems, recommends solutions and estimates when appropriate, completes repairs, verifies that repairs meet specifications, and communicates repair needs and completed work to customers. The role also involves documenting work, maintaining the service van, coordinating its upkeep, and submitting required paperwork and time records.

Requirements

High school diploma or GED.
One to three months of related experience and/or training, or a combination of education and experience.
Knowledge of internet software.
Valid driver's license and clean driving record.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before customers or employees.
Ability to perform basic arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and interpret bar graphs.
Ability to follow written, oral, or diagrammed instructions and handle problems involving several concrete variables in standardized situations.

Responsibilities

Read work orders and observe and listen to trucks in operation to diagnose malfunctions.
Offer solutions that meet customer specifications and provide estimates when appropriate.
Inspect equipment and complete mechanical repairs after analyzing the breakdown.
Record repair details, equipment model and serial number, and hour-meter reading on work orders.
Obtain customer signatures and communicate repair needs and completed work.
Examine protective guards, loose bolts, and specified safety devices, and make adjustments.
Lubricate moving parts and drive repaired trucks to verify that they conform to specifications.
Represent Equipment Depot to customers and maintain a professional image.
Keep the service van clean, inside and out.
Coordinate with operations or the service manager when the van is due for routine maintenance or has other service-related issues.
Work in a manner that protects customers, Equipment Depot, and the public.
Return paperwork to the field service coordinator daily, including work orders, fuel receipts, and sublet invoices.
Submit time cards by 9:00 a.m. daily; when dispatched to a job from home, call in time to the service administrator by 9:00 a.m.