FIELD SERVICE TECHNICIAN

Equipment Depot Inc.•Biloxi, MS

15d

About The Position

Repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment. The technician diagnoses equipment malfunctions, recommends solutions and estimates, completes mechanical repairs, documents the work performed, and communicates with customers. The role also includes inspecting safety equipment, lubricating and testing repaired equipment, maintaining a professional customer-facing image and service van, coordinating van maintenance, protecting customers and the public, and submitting required paperwork and time cards daily. The work environment varies among an office, job sites, and industrial locations.

Requirements

High school graduate or GED.
One to three months of related experience and/or training, or a combination of education and experience.
Knowledge of internet software.
Valid driver's license and clean driving record.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to perform arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and interpret bar graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.

Responsibilities

Read work orders and observe and listen to trucks in operation to determine malfunctions and diagnose problems.
Offer solutions that meet customer specifications and provide estimates when appropriate.
Inspect equipment and complete mechanical repairs after analyzing the breakdown.
Record complete repair descriptions on work orders, including equipment model, serial number, and hour meter reading.
Obtain customer signatures and communicate repair needs and completed work to customers.
Examine protective guards, loose bolts, and specified safety devices, and make adjustments.
Lubricate moving parts and drive repaired equipment to verify it conforms to specifications.
Represent Equipment Depot to customers and maintain a professional image and a clean service van.
Coordinate with operations or the service manager to schedule routine service van maintenance and address other service-related issues.
Work in a manner that protects customers, Equipment Depot, and the public.
Return paperwork to the field service coordinator daily, including work orders, fuel receipts, and sublet invoices.
Submit time cards by 9:00 a.m. daily; when dispatched from home, call in time to the service administrator by 9:00 a.m.