Field Service Technician
About The Position
At Kargo, the Field Service Technician helps deploy and service the company’s loading dock sensor platform, which verifies incoming and outgoing freight and provides data for managing dock operations and material flow. The role involves traveling to customer facilities to inspect, install, and service Kargo hardware, coordinating with contractors and customers, and sharing site-specific configurations with Manufacturing. The technician also works with Product and Hardware teams to recommend engineering improvements that simplify installation and improve relevant features. The position requires near 90% travel, including short-notice domestic trips and both planned and unplanned service visits. Visits may extend outside normal business hours. Flights, hotels, and meals for company travel are paid. This is not a sales role, though the technician coordinates installation timing and preferences with customers and may visit alongside Kargo Sales, Product, and Customer Success personnel.
Requirements
- At least 3 years of experience servicing industrial equipment, vehicles, utilities, robots, or similar systems.
- Expertise in mechanical, electrical, and optical troubleshooting; experience across all three systems is preferred.
- High availability for short-notice domestic travel and planned and unplanned service visits.
- Ability to accommodate service visits that may extend outside normal business hours.
- Strong communication and documentation skills, including the ability to direct contractors and explain matters to customers.
- Experience using a command-line interface such as PowerShell or Linux.
Nice To Haves
- Experience servicing equipment in warehouse and/or factory environments.
- Equivalent military experience in aircraft maintenance, vehicle maintenance, electronics, mechanical systems, or technical equipment servicing.
Responsibilities
- Travel to customer facilities and lead inspection, installation, and servicing visits.
- Install Kargo towers and other hardware products at customer facilities.
- Coordinate with contractors at customer sites for electrical work, forklift modifications, and installation assistance.
- Coordinate shipment of towers and tools from Kargo inventory to customer sites.
- Work with Manufacturing to provide configurations and specifications determined during customer site visits.
- Work with Product and Hardware teams to recommend engineering changes that simplify installation and improve relevant features.
- Coordinate with customers about visit timing and installation preferences.
- Provide direction to contractors and explanations to customers.
- Travel frequently for planned and unplanned service visits, including short-notice domestic travel.
Benefits
- Company-paid flights, hotels, and meals for travel.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
