Field Service Technician
About The Position
Installs, debugs, and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspections, cleaning, and other services, and performs minor product repairs within an assigned territory. Inspects products for correct operation, resolves noted issues, and escalates issues according to established procedures. Schedules services, completes required paperwork, and works with customers to ensure satisfaction with service delivery and understanding of product functionality. With guidance or in conjunction with more experienced technicians, the technician handles incidents through diagnostic troubleshooting and hardware repairs, performs preventive maintenance, installs, moves, adds, changes, and removes hardware and software, and trains customers on installed products. The role also includes participating in training, KPI initiatives, and special projects.
Requirements
- Education or equivalent work experience.
- Minimum of 1–2 years of relevant Field Services experience, or an equivalent combination of education and experience.
- Good written and verbal communication skills.
- A driver's license and driving record that satisfies Diebold Nixdorf fleet requirements.
Responsibilities
- Install, debug, and maintain product and component hardware and software, mainly at customer premises.
- Provide scheduled inspections, cleaning, and other services, and perform minor product repairs within an assigned territory.
- Inspect products for correct operation, resolve issues, and escalate them according to established procedures.
- Schedule services, complete required paperwork, and work with customers to support satisfaction and understanding of product functionality.
- Use diagnostic tools to troubleshoot hardware and software failures through detailed analysis.
- Perform component-level hardware repairs and clean and adjust mechanical components.
- Configure and install applicable software.
- Perform routine preventive maintenance checks according to documented procedures and refill consumables as directed.
- Install, move, add, change, and remove hardware and software products.
- Instruct and train customers on the usage and operation of installed hardware and software.
- Participate in regular hardware and software training, including on-the-job, classroom, and web-based training.
- Participate in implementing measures to achieve agreed KPIs.
- Assist with special projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
