Field Service Technician

QUALITY EQUIPMENT LLC•New Bern, NC

25d•$50,000 - $90,000

About The Position

Quality Equipment, a John Deere dealer with 35 locations serving agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia, is seeking a Field Service Technician for its New Bern store. The role performs basic diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions products, including disassembly, assembly, and component and machine repair. The technician completes assigned service tasks, documents work, reports additional repairs needed for safe and proper operation, participates in directed training, tracks time and materials, maintains an orderly work area, reports unsafe or unserviceable tools and equipment, and follows safety rules. The position requires a set of tools and may involve occasional short- and long-distance driving. Compensation includes competitive base wages and a structured bonus program. Benefits currently include medical and dental insurance, a flexible spending account, life insurance, paid time off, paid holidays, a 401(k) with employer match, a company discount, paid training, and development opportunities.

Requirements

High school diploma or equivalent experience.
At least 3 years of experience performing service repairs.
Ability to document diagnoses and completed work on routine reports or repair orders.
Proficient knowledge of engines, transmissions, electrical systems, and/or hydraulic systems.
Ability to use a personal computer and diagnostic equipment.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform basic repairs and required maintenance with special tools and equipment while following Technical Manual procedures.
Ability to speak effectively one-on-one with customers.
Ability to operate vehicles and equipment used for diagnostic purposes.
Valid driver's license for potential driving situations.
Must possess a set of tools.

Nice To Haves

Ability to operate a forklift.

Responsibilities

Perform basic diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions products.
Disassemble, assemble, and repair components and machines.
Perform service tasks assigned by the Service Manager.
Complete required forms documenting work performed on repair orders.
Report additional work required to the Service Manager to support proper and safe equipment operation by the customer.
Participate in training programs as directed by the Service Manager.
Account for time and materials used while performing work duties.
Maintain a clean work area and perform work neatly and orderly.
Report shop tools, equipment, or vehicles that are unserviceable or unsafe to use.
Follow safety rules and regulations while performing work assignments.