FIELD SERVICE TECHNICIAN

Carter Machinery•Sterling, VA

15d•$35 - $50•Onsite

About The Position

Carter Machinery is hiring a Field Service Technician in Dulles, Virginia. The role services, diagnoses, and repairs heavy equipment at customer jobsites, including machine components and systems, engines, air conditioning units, hoses, cylinders, buckets, booms, and minor electrical and computer systems. The technician uses troubleshooting techniques and technical manuals to determine repair procedures, disassembles and inspects equipment, identifies needed parts, and reassembles equipment to factory specifications. The position requires customer interaction, accurate documentation and reporting, and maintaining a clean and safe work area. Starting compensation is $35.00–$49.94 per hour. Sign-on bonuses of up to $5,000 are available for eligible new hires; eligibility and payment timing vary based on relevant heavy equipment field experience. The role includes first-shift scheduling, though the posting also states that employees should be able to work any shift and overtime as needed to meet business and customer demands.

Requirements

Previous experience performing mechanical service and repairs on Caterpillar and related competitive equipment.
Excellent troubleshooting and analytical skills.
High school diploma or GED.
Knowledge of engines, transmissions, and related components.
Excellent mechanical aptitude.
Ability to work independently and as part of a team.
Excellent driving record and ability to obtain a CDL.
Ability to become DOT certified with a DOT Medical Card.
Proficiency in technical software, databases, and manuals.
Strong verbal and written communication skills.
Self-directed and well organized, with the ability to prioritize workload and provide excellent customer service.
Ability to learn and apply new knowledge, interact professionally with customers and personnel at all levels, and function in a fast-paced environment.
Ability to work any shift and overtime as needed to meet business and customer demands.
Ability to meet the physical requirements of the job, including regularly lifting and/or moving up to 70 pounds.

Responsibilities

Troubleshoot assigned work orders and determine proper repair procedures.
Service, diagnose, and repair machine components and systems at customer jobsites, including engines, air conditioning units, hoses, cylinders, buckets, and booms.
Disassemble and inspect equipment, determine the parts needed, and reassemble equipment to factory specifications.
Interact with customers and answer repair-related questions, referring non-repair-related questions to a supervisor.
Perform minor electrical and computer repairs.
Interpret and use operating, maintenance, and service manuals and bulletins.
Prepare parts requisitions and returns, service reports, and other required reports and forms.
Document completed work and repairs clearly, accurately, and promptly.
Maintain the work area, tools, and equipment to promote a clean and safe environment.
Perform other duties as assigned.
Coordinate with the team to achieve Continuous Improvement goals and objectives and promote a positive customer experience.