Field Service Technician
About The Position
Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention? Keep reading. Matrix Packaging Machinery is seeking a talented Field Service Technician. You’ll support the installation, maintenance, and repair of automated packaging equipment. You’ll solve mechanical and electrical challenges for customers with your strong troubleshooting and customer service skills. Does this work interest you?
Requirements
- Knowledge/skills of mechanical and electrical principles
- Willingness to travel extensively within the US and, from time to time, internationally.
- Good communication & interpersonal skills
- Strong customer service focus.
- Proficiency in Windows & MS software (Word, Excel, Outlook).
- Excellent customer service skills; ability to train customer personnel on equipment.
- Minimum of 1 year experience in machinery repair.
- Technical Associate degree or equivalent combination of education and experience.
- Willingness to travel a minimum of 75%.
Nice To Haves
- Familiarity with PLC/PC systems helpful.
- Prefer experience in flexible packaging material machinery.
- PLC programming experience preferred.
Responsibilities
- Installation, integration, repair and troubleshoot flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem-solving skills.
- Ensure all established inspection, testing, quality and operating specifications are met.
- Directs and or oversees customer’s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).
- May provide on-site customizing of machine programs by revising programs to meet the customer needs.
- Occasionally maintain a 24-hour on-call status and provide customer technical telephone support.
- Will provide factory floor support when not providing customer field service support/travel.
- Provide customer training regarding the operation & service of our machinery.
- Assist customers with aftermarket parts needs will in the field.
Benefits
- Comprehensive medical/dental programs
- Life insurance
- Generous paid time off program
- Retirement savings plan with a company match.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
