Field Service Technician Broken Arrow (Tulsa, OK)
About The Position
As a Senior Field Service Technician with BearCom, you will install and support wireless communications systems, including complex radio systems for public safety and enterprise customers. Technicians are central to service delivery, providing customer support and technical solutions tailored to customer needs. The position includes creating high-level programming codeplugs and installing and servicing complex wireless communications systems. Some regional and/or overnight travel and on-call hours may be required. BearCom provides extensive on-the-job training and covers fees associated with most professional certifications.
Requirements
- At least 5 years of service technician experience diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, or Vertex equipment in the two-way radio wireless and/or communications field.
- Extensive knowledge of two-way radio theory, RF propagation characteristics across various frequency bands, and communications systems.
- Ability to interpret schematics, blueprints, and diagrams.
- Knowledge of battery backup systems, base stations, repeaters, multicouplers, duplexers, basic TCP/IP principles, and NIC programming.
- Proficiency operating test equipment, including spectrum analyzers, system analyzers, wattmeters, TDRs, FDRs, and multimeters.
- Proficiency with Microsoft Office Suite, including Word and Excel.
- Valid driver's license and clean driving record.
- Associate degree in Electronics Technology or equivalent.
- Professional electronics background and experience diagnosing, repairing, programming, and installing RF equipment.
- Ability to operate communications service monitors and other RF test equipment.
- IP networking experience.
- Drug screenings and background checks are part of the hiring process, which may include a Motor Vehicle Record check.
Nice To Haves
- CET certification.
- R56 Certified Installer qualification.
- Motorola Astro 4x–7x training supporting various system operations.
- Certifications in Astro 25 products, such as Quantar, GTR8000, and MCC5500/7500.
- Certifications in MotoTRBO products and systems, such as Connect+, Capacity+, Linked Capacity+, IP Site Connect, and Capacity Max.
- Knowledge of audio, RF, digital, and microprocessor electronic circuits in communications equipment at the component level.
- Security clearance.
- Familiarity with RF design and engineering.
- Experience with complex wireless communications systems and RF equipment.
Responsibilities
- Create high-level programming codeplugs, including P25, Linked CAP+, CAP MAX, and repeaters.
- Install and service complex wireless communications systems, including UHF/VHF and 800/900 MHz systems, dispatch consoles, BDA/DAS systems, microwave systems, wireless broadband devices, and CCTV equipment.
- Provide system recommendations and designs that meet customer requirements.
- Provide installation and support for wireless communications systems serving public safety and enterprise customers.
- Deliver customer service and develop technical solutions to address customer needs.
Benefits
- Medical, dental, and vision insurance.
- Company-paid life and short- and long-term disability insurance.
- Paid holidays.
- Generous paid time off.
- Matching 401(k) plan.
- Use of a company vehicle.
- Employee referral bonus.
- Tuition reimbursement.
- On-the-job training.
- Coverage of fees associated with most professional certifications.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
