H6160 BROKEN ARROW BUSSER
About The Position
The Busser assists the assigned server throughout the shift by preparing tea, coffee, and ice; stocking glassware, dinnerware, and plates; pre-bussing assigned stations; assisting dining-room guests; and breaking down bussed items in the dishwashing area. The role supports restaurant operations across Apache Tee, Broken Arrow Tap House, Wendell’s, Red Hat Grille, and The Market at the Mountain. The Busser maintains assigned dining and pantry areas, clears and resets tables, prepares guest takeout items, keeps beverages ready for servers, and helps provide friendly, prompt guest service. The position requires teamwork, professionalism, positive communication, adherence to hospitality and performance standards, and compliance with regulatory, departmental, and casino policies. The role is also required to work all Marketing Special Events and Concerts. The position requires a high school diploma or GED, or six months to one year of job-related experience and/or training; an equivalent combination may be substituted. Mescalero Apache Tribal preference applies, and bicultural experience is preferred. Work involves frequent standing and other physical activity, occasional lifting or moving of up to 50 pounds, and standing for several hours. The environment may be loud and include second-hand smoke, biohazardous fluids, hostile guest situations, and high stress.
Requirements
- High school diploma or General Education Degree (GED), or six months to one year of job-related experience and/or training; an equivalent combination of education and experience may be substituted.
- Ability to meet IMGR&C values and standards, including accountability, productivity, acceptance, communication, hospitality, enthusiasm, teamwork, and respectful conduct.
- Ability to explain and demonstrate hospitality behaviors, performance standards, and technical skills needed to complete tasks to standard.
- Ability to understand where to find information needed to complete tasks, take ownership of problems, and request help when needed.
- Knowledge of IMGR&C products and services and ability to provide guests with directions or venue information.
- Ability to communicate effectively, respond professionally to guest feedback, and work collaboratively with team members and other departments.
- Ability to use a handheld communications device.
- Ability to frequently stand, walk, handle or feel items, reach, stoop, kneel, crouch, or crawl, and talk or hear.
- Ability to occasionally lift and/or move up to 50 pounds and stand for several hours.
- Meet IMGR&C appearance and attendance standards.
- Work all Marketing Special Events and Concerts.
Nice To Haves
- Mescalero Apache Tribal preference.
- Bicultural experience preferred.
Responsibilities
- Assist the assigned server throughout the shift and assist dining-room guests.
- Prepare tea, coffee, ice, and other beverages; keep beverages freshly prepared and ready for servers.
- Stock glassware, dinnerware, plates, and pantry supplies; keep bussing and pantry areas clean, organized, and fully stocked.
- Inspect assigned dining and pantry areas for cleanliness and organization; inspect tables and chairs and report damage to a manager or supervisor.
- Clear and reset tables, clean ashtrays in smoking sections, and add or remove place settings as needed.
- Separate dishware, glassware, and silverware for washing; put away washed items when assigned to the pantry; polish glassware and silverware as needed.
- Prepare takeout items for guests and customers.
- Keep dining-room, pantry, and buffet-line floors clean; complete assigned opening and closing side work.
- Greet and seat guests when necessary, pour non-alcoholic beverages, fold napkins, and roll silverware as needed.
- Provide guests with directions and venue information; respond promptly and professionally to comments and complaints and report guest complaints and compliments to a supervisor or manager.
- Report conditions in which resort grounds or equipment do not meet standards, and protect and preserve resort property.
- Communicate information needed by other team members and the next shift; listen to feedback and ask questions to clarify expectations.
- Work collaboratively, support other team members and departments, help resolve conflicts, and contribute ideas to improve team success and guest satisfaction.
- Assist other departments when necessary and perform duties that support department and resort success.
- Adhere to regulatory, departmental, and casino policies and procedures.
- Work all Marketing Special Events and Concerts.
- Meet attendance and appearance standards; inform a supervisor of future absences as far in advance as possible.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
