Field Service Technician

NOV•Houston, TX

75d•Onsite

About The Position

The Field Service Technician will interface with the internal team to gain a thorough understanding of NOV Service Equipment products and their safe operation, testing, calibration, and problem resolution. This role involves traveling to customer sites to perform inspections, installations, commissioning, testing, calibration, repairs, and customer training on NOV products. The technician will also perform preventive maintenance, evaluate equipment for improvements, conduct failure analyses, troubleshoot equipment issues, and prepare technical reports. Additionally, they will perform field upgrades of software and hardware, communicate field failures and feedback, and provide clear service reports. This is a self-dispatched role requiring an independent, self-starting individual who can diagnose needs, plan, and schedule daily, weekly, and monthly events. The technician will interact directly with internal and external customers, requiring strong organizational, planning, customer orientation, and project management skills. Other work-related tasks may be assigned, and compliance with NOV company and HSE policies is mandatory.

Requirements

High school diploma or equivalent.
Proven experience as an Oilfield, Rig or Industrial Mechanic or similar role.
Strong mechanical aptitude and understanding of hydraulic, pneumatic, and electrical systems commonly found in oilfield equipment.
Ability to read and interpret technical manuals, diagrams, and schematics.
Excellent problem-solving skills and attention to detail.
The candidate needs to be a leader, self-motivator and have the ability to interact with our customers both technically and commercially.
Adheres to all HSE requirements.
Must be able to work in factory environment which may include but are not limited to: high noise level, vibration, fumes, dust, and odors.
Able to communicate professionally with internal and external customers.
Comply with Global and Local QHSE policies.
Behave in a professional and ethical manner in line with NOV corporate policies.

Nice To Haves

Technical or trade school education in mechanical or related field is preferred.
Focus on Iron Roughnecks, Catwalks, Torque Machines or other related equipment is preferred.
Experience demonstrated and recorded applicable to servicing tools is preferred.

Responsibilities

Interface with internal team to obtain a thorough understanding of NOV Service Equipment products and how they are safely operated, tested, calibrated and problems resolved in a timely manner.
Travel to customer sites to inspect, install, commission, test, calibrate, repair, and train customers on the safe and proper operation of NOV products.
Performs preventive maintenance and repairs on equipment and systems (e.g., mechanical, electrical).
Evaluates and recommends equipment improvements to improve availability, capability, and yield.
Performs equipment failure analyses (including preventive and unscheduled maintenance).
Troubleshoots and diagnoses equipment problems.
Prepares technical reports to document equipment modifications and equipment maintenance procedures.
Perform field upgrades of software and hardware and train customers on how to properly operate and maintain equipment.
Communicate field failures and feedback reports to the appropriate departments.
Clear, concise, and accurate service reporting upon completion of service.
Perform other work-related tasks as assigned.
Comply with all NOV company and HSE policies and procedures.