Field Service Technician

Morris Midwest • Racine, WI

4d

About The Position

Morris Midwest, part of Morris Group, Inc., provides CNC machine tools, tooling and accessories, and related engineering, installation, and maintenance support services to manufacturers of precision machined parts. The Field Service Technician travels to customer sites to install, troubleshoot, repair, and maintain machine tool equipment and controls. The role also provides preventative maintenance, after-sales technical support, and customer training. The technician uses machine tool manuals, technical documents, and internal and vendor resources to research machine issues, and ensures documentation about machine status, repairs, and installations is completed and submitted to the office and customer. The position requires knowledge of the machine tool industry and the company’s represented product lines, frequent travel and driving throughout a regional territory, and the ability to meet the physical demands of the work.

Requirements

• Five years of experience with CNC machine repair.
• Experience with Microsoft Office Suite and other business programs as required.
• Ability to read and interpret drawings and schematics.
• Excellent technical, communication, and presentation skills.
• Ability to meet the physical requirements of the job, including flexible hours and frequent travel and driving throughout a regional territory.
• Ability to access all areas of premises, sit for prolonged periods, frequently use hands and arms, and bend, twist, stoop, reach, and lift materials weighing up to 50 pounds with assistance from equipment or other employees.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to work responsibly and professionally at dynamic job sites with tight timelines, changing priorities, and interaction with customers and team members.
• For safety-sensitive positions, ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods; work in tight spaces or awkward positions; perform precise electrical, mechanical, and diagnostic work; and work in industrial environments while wearing required PPE.

Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain machine tool equipment and controls.
• Use machine tool manuals, technical documents, and internal and vendor resources to research machine issues.
• Complete and submit documentation to the office and customer concerning machine issues, repairs, and installations.
• Promote and perform preventative maintenance on customer machine tool equipment.
• Conduct after-sales technical support and training.
• Maintain in-depth knowledge of the machine tool industry and the product lines represented by the company.
• Perform related duties as required.

Benefits

• Competitive starting salary
• Comprehensive health benefits, including a zero-premium medical plan, vision, dental, and company-paid life insurance
• Three or more weeks of vacation to start
• Ten company-paid holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed