Field Service Technician

Trinity Door Systems•Springfield Township, OH

14d•$65,000 - $95,000

About The Position

Trinity Door Systems is hiring an automatic door field service technician to service and install automatic door systems. Technicians start their day at the shop preparing service vehicles and receiving their calls, then travel to approximately 4–6 customer locations in the service area to troubleshoot, diagnose, and repair equipment. Work also includes selling parts, documenting work, answering customer questions, providing technical support and customer education, and responding to additional calls as needed. Technicians may install new door systems as well as repair existing ones. The work combines hands-on mechanical and electrical tasks with regular customer interaction. The schedule is full-time, typically 50–60 or more hours per week, with fluctuating and sometimes long hours based on the daily call schedule, Monday through Friday. Technicians must participate in an on-call emergency service rotation. The role begins with a 30-day trial and an evaluation to determine suitability for a permanent position. Employees who continue beyond the trial must sign a confidentiality and non-compete agreement. Starting pay is $19–$22 per hour, increasing to $23 after training and to $25–$32 per hour after apprenticeship, based on performance. Bonuses are also offered.

Requirements

Have 3–5 or more years of experience in mechanical and electrical repair.
Be competent in mechanical and electrical repair and proficient with hand and power tools.
Be able to lift 100 pounds.
Have a clean driving record.
Pass a background check and drug test; the drug test includes THC.
Be able to work on-call emergency service rotations.
Adapt to changing field schedules and environments, including outdoor conditions.
Follow safety, quality, and efficiency procedures and carefully document work performed.
Communicate in a timely and detailed manner and interact considerately and courteously with others.
Have troubleshooting aptitude, a helpful and responsive disposition, and resourcefulness in addressing unfamiliar equipment or applications.
Have stamina for fluctuating and long hours based on the Monday–Friday call schedule.
Maintain a professional appearance.

Responsibilities

Prepare and restock service vehicles at the shop and receive daily service assignments.
Travel to customer locations to troubleshoot, diagnose, and repair automatic door systems.
Install new automatic door systems.
Sell parts and document work performed through paperwork.
Answer customer questions, provide technical support and customer education, and respond courteously to customer concerns.
Adapt to schedule changes and additional service calls as needed.
Participate in the on-call emergency service rotation.