Field Service Technician
About The Position
Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel also owns and operates brick and mortar casinos and a racino venue. Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year. For more information, please visit www.accelentertainment.com.
Requirements
- Great Customer Service
- High school diploma or equivalent
- Terminal Handler's License - costs covered by company
- Ability to communicate effectively & follow written or verbal instruction
- Strong organizational, problem-solving, analytical skills
- Computer literacy helpful but not required
- Valid driver’s license
- Minimum of 21 years of age
- Frequently required to lift/push weights up to 50 pounds
Nice To Haves
- Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)
Responsibilities
- Maintain and repair gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment.
- Load and unload supplies.
- Assist in other areas as needed.
- Respond to and troubleshoot service calls for equipment repairs in a timely manner.
- Interact with clerks, restaurant staff, management, and customers to solve issues as they arise.
- Provide exemplary customer service.
- Manage inventory to ensure parts are available when repairs are needed.
- Complete all necessary documentation for device entry and logs.
- Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs.
Benefits
- Company-supplied vehicle + fuel card
- Competitive benefits - health insurance inc. vision and dental
- 401(k) w/ match
- PTO + paid holidays
- Additional total rewards
- Medical, dental, and vision
- Life, AD&D, critical illness, and hospital insurance
- Short and long-term disability
- Identity/legal protection
- Access to FSA and HSA accounts
- Traditional and/or Roth 401(k) plans
- Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
