Field Service Technician
About The Position
Installs, debugs, and provides technical maintenance for product and component hardware and software, mainly at customer premises. Provides scheduled inspections, cleaning, and other services, and performs minor product repairs within an assigned territory. Inspects products for correct operation, resolves identified issues or escalates them according to established procedures. Schedules services, completes required paperwork, and works with customers to support satisfaction with service delivery and understanding of product functionality. The technician gains familiarity with Field Service Technician practices and procedures and performs duties with guidance or alongside more experienced technicians. The role includes incident handling, preventive maintenance, installing and changing hardware and software, customer training, ongoing technical training, participation in KPI initiatives, and assistance with special projects.
Requirements
- Education or equivalent work experience.
- Minimum of 1–2 years of relevant Field Services experience, or an equivalent combination of education and experience.
- Good written and verbal communication skills.
- A driver's license and driving record that satisfies DN's fleet requirements.
Responsibilities
- Use diagnostic tools and detailed analysis to troubleshoot hardware and software failures.
- Perform component-level hardware repairs.
- Clean and adjust mechanical components.
- Configure and install applicable software.
- Perform routine preventive maintenance checks according to documented procedures.
- Refill consumables as directed.
- Install, move, add, change, and remove hardware and software products (IMAC/R).
- Instruct and train customers on the use and operation of installed hardware and software.
- Participate in regular hardware and software training, including on-the-job, classroom, and web-based training.
- Participate in implementing measures to achieve agreed KPIs.
- Assist with special projects as assigned.
- Schedule services and complete required paperwork.
- Inspect products for correct operation, resolve issues, or escalate them according to established procedures.
- Work with customers to support satisfaction with service delivery and understanding of product functionality.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
