Field Service Technician

Flowserve Corporation•US_Georgia_WFH, GA

About The Position

The Mechanical Field Service Technician repairs and installs equipment, oversees start-up, conducts maintenance, and monitors the performance of Flowserve products at customer locations. The role provides onsite customer support and maintains and operates a Company tool truck for repairs. The technician works directly with customers and Flowserve’s supporting organizations, including repair centers, customer service, and sales engineering. Travel may be global and extended, with travel required 70% of the time and frequent overnight stays.

Requirements

Skilled in repairing Flowserve large, high-end, single-stage and multi-stage pumps, laser alignment, rigging, and pump seals.
Experienced in removing and installing pump bases using epoxy grout, including pressure grout.
Able to read and interpret blueprints, engineering drawings, and schematics.
Able to travel 70% of the time, with frequent overnight stays; travel may include extended periods globally.
Able to perform physical activities including frequent lifting up to 50 pounds, ascending and descending ladders and staircases, and climbing and reaching in, under, and around large equipment, often outdoors year-round.
Must have an active clean driver’s license and a good driving record to pass a DOT physical; the role involves driving company tool trucks.
High school diploma or GED equivalent.
Capable of using Outlook, Word, and Excel.

Nice To Haves

Five or more years of experience in mechanical field service, specifically repairing pumps.

Responsibilities

Make direct, in-person service calls in response to customer requests.
Assess mechanical problems and take prompt action to resolve them.
Work alongside customer personnel and lead work crews as required.
Oversee the complete repair cycle: disassembly, cleaning, inspection, repair, and assembly; install mechanical seals and change seal faces, gaskets, and O-rings.
Check equipment before start-up and assess start-up performance.
Train customers in proper operating and maintenance procedures for Flowserve products.
Collaborate with Flowserve repair centers, customer service, and sales engineering.
Maintain organized, accurate, and timely records, including daily reports, quoted and performed jobs, and time and materials charged.
Communicate Flowserve’s values for ethics, safety, and quality through words and actions.
Maintain and operate a Company tool truck for onsite customer repairs.