Field Service Technician

AMAROK•Phoenix, AZ

3d•$70,000 - $90,000

About The Position

AMAROK is hiring a Field Service Technician to support its Field Operations team and provide service for its perimeter security systems at customer sites. The role includes preventive maintenance, troubleshooting, repairs, and system upgrades, as well as assisting with site planning, inspections, jurisdictional compliance, and system commissioning after construction. The position requires Monday–Friday overnight travel within a designated service radius of approximately 150–250 miles. The technician organizes and completes service calls, maintains customer relationships, supports other technicians, drives safely to service locations, and submits inventory, service, and expense documentation. Approximate year-end earnings are $70,000–$90,000, including base pay and average overtime. Hourly pay is $30.00–$33.00, based on experience, skills, travel requirements, and geographic location.

Requirements

Must be available for weekly Monday–Friday travel.
Valid driver's license.
At least 2 years of hands-on experience troubleshooting and installing systems.
Ability to lift and maneuver heavy objects as needed and safely climb a ladder up to 30 feet.
Ability to operate power equipment such as aerial lifts, concrete saws, jack hammers, augers, and mixers.
Strong ability to analyze and troubleshoot system issues.
Basic math skills for measuring, calculating, and troubleshooting system configurations.

Nice To Haves

Experience with access control systems and/or fire alarms.
OSHA certification and/or familiarity with OSHA compliance.

Responsibilities

Conduct preventive maintenance, troubleshooting, repairs, and system upgrades at customer sites according to established standard operating procedures.
Assist the AMAROK Install Department with site planning, jurisdictional compliance, inspections, and system commissioning after construction is completed.
Organize and prioritize daily service calls and routes to complete maintenance and repair work on time and to a high standard.
Build and maintain professional customer relationships through service, training, and support.
Assist other Field Service Technicians as needed and contribute to teamwork and knowledge sharing.
Drive safely and follow local, state, and federal traffic laws when traveling to service locations.
Monitor daily inventory levels, complete service reports accurately, and submit documentation by required deadlines.
Track and submit expense reports in accordance with company policies.