Field Service Technician

Motivate • Washington, DC

13d • Onsite

About The Position

Motivate is hiring full-time Field Service Technicians, also called Station Technicians, to support Washington, DC’s bikeshare system. The role maintains station terminals and components, traveling throughout the system to inspect docking stations and provide maintenance that keeps them operating properly. Training will be provided on the technical and specialized aspects of maintaining bikeshare station infrastructure. Starting schedules are Saturday–Wednesday, 7:00 AM–3:00 PM, or Friday–Tuesday, 7:00 AM–3:00 PM. Schedules may change as provided by the Collective Bargaining Agreement and business needs. This position is part of a bargaining unit, with employment terms and conditions governed by a Collective Bargaining Agreement.

Requirements

• Technical aptitude with electrical and mechanical systems.
• Experience troubleshooting technical and electronic systems, identifying issues, and resolving them.
• A safety-minded approach.
• Comfort using hand and power tools.
• Proficiency with smartphone apps, email, chat/text, and the ability to learn new technology and software applications.
• A valid driver's license and ability to pass a motor vehicle record check.
• Comfort driving, maneuvering, stopping, and working in busy outdoor urban environments.
• Ability to lift and push or pull up to 75 pounds and to stoop, bend, sit, and stand for long periods during a work shift.

Nice To Haves

• Background in field-based technical service repair work, construction, or a related area.
• Experience using a pallet jack.
• Forklift experience.

Responsibilities

• Maintain station components and test their functionality.
• Perform diagnostic testing and troubleshoot station malfunctions and issues, including simple and complex problems.
• Complete minor and major repairs.
• Demonstrate expertise in technical aspects of station hardware and software.
• Operate a motor vehicle and ride a bicycle throughout an urban environment.
• Ensure required reporting is accurate, complete, and timely.
• Complete special projects assigned by the management team.

Benefits

• Comprehensive medical, dental, and vision plans.
• Life, accidental death, long-term disability, and short-term disability insurance options.
• Paid time off and sick time.
• Paid parental leave.
• 401(k) retirement plan with company match.
• Bikeshare membership.
• Opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed