Field Service Technician

Joerns Healthcare•Hayward, CA

About The Position

The Field Service Technician delivers, picks up, and services company products at customer facilities in a timely and professional manner. The role includes educating patients and caregivers on the safe operation and use of products, maintaining and repairing products, performing warehouse and shop duties, caring for and maintaining vehicles, and tracking inventory. The technician follows company procedures and applicable DOT regulations, completes delivery and service documentation, and adheres to HIPAA guidelines. The position rotates on-call availability with other Field Service Technicians, including nights and weekends, and may require travel, including trips of up to two weeks at a time.

Requirements

High school diploma or equivalent.
Two years of customer interface or comparable experience.
Commitment to providing outstanding customer service.
Ability to work extended hours, including some evenings and weekends, and to travel.
Ability to safely lift, push, or pull up to 100 pounds, with or without accommodations.
Ability to transport deliveries according to the manifest safely and responsibly, in accordance with company procedures and applicable DOT regulations.

Nice To Haves

Previous driving or delivery experience.
Previous durable medical equipment (DME) experience.
Computer skills, including experience with Outlook email, Microsoft Excel, and smartphones such as iPhone or Android.
Ability to work independently and in a team environment.
Good verbal and written communication skills and good organizational skills.

Responsibilities

Deliver and set up products for customers and patients according to the arranged schedule.
Instruct and demonstrate to patients, caregivers, and nurses the proper and safe use of products.
Load and unload products in an orderly and secure manner according to established policies and procedures.
Complete vehicle safety checks according to established procedures.
Drive safely and defensively while obeying traffic laws.
Provide a safe environment for patients.
Check electrical outlets for power when delivering electrically powered home medical equipment and observe the surrounding environment for concerns according to established procedures.
Complete required paperwork for product deliveries, pickups, and service, and follow HIPAA guidelines.
Rotate on-call availability with Field Service Technicians, including nights and weekends.
Clean, disinfect, repair, and quality-check products as required and according to established procedures.
Complete all required training.
Perform other assigned duties.
Travel as requested or required.