Field Service Technician

Veralto Global•Sacramento, CA

62d•$75,000 - $85,000•Remote

About The Position

Imagine yourself doing meaningful work that makes an everyday impact on the world around you. Owning your ambition and fueling your career growth. Thriving in a supportive team environment that inspires you to strive for excellence. It’s possible with a role at Ott, where you’ll have the chance to shape the future of your career—and the future of our planet. At Ott, a Veralto company, you’ll help protect the world’s water resources with trusted, decision-ready intelligence. Join a team delivering decision-ready intelligence that helps customers manage water with clarity and confidence—from one site to global networks. As part of Ott and the broader Veralto network, you’ll do work that matters—helping deliver solutions with real-world impact while building your skills and growing your career.

Requirements

2 years experience in Troubleshooting & Diagnostics
Mechanical Knowledge
A strong technical background with good mechanical and electrical skills.
Completed a chemistry course with basic understanding.
Experience with industrial instrumentation including basic knowledge of PLC equipment communication.
Good communication skills
Proficient in Microsoft Windows and Office.
Ability to travel approximately 75% of the time to customer sites.
Ability to travel with and lift/carry field service supply kit weighing between 50 – 65 pounds.
Must be able to complete tasks in noisy environments

Nice To Haves

High School Diploma or GED Preferred

Responsibilities

Conducting service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts.
Diagnosing system failures and determining most cost-effective solution.
Escalating complex issues to greater level of technical support or quality reporting system.
Developing new customer service/product agreements.
Responding to customer support calls within an assigned territory (Western Region).
Providing technical support and field service for the full line of In-Situ Process Sensors and Analyzers (In-Situ, ChemScan and Partech products).
Performing on-site Installation, calibration, and training of process sensors and on-line water analysis instrumentation.
Assisting customers to maximize product reliability (usable data - up-time) through remote and on-site service and replacement parts.
Coordinating with site owners and contractors to ensure successful equipment installation.
Managing regional customer relationships to nurture service and support.
Assisting Regional Sales Manager with technical support and pilot/demo projects.
Attending regular product and application training at an In-Situ Process facility.
Maintaining accurate field service kit inventory.
Writing detailed service reports detailing troubleshooting, parts used and analyzer data.
Reviewing with Customer on unmet needs, promotion of service offerings, and generation of leads and closure support for service jobs/offerings.