Field Service Technician

The Raymond Corporation • East Syracuse, NY

8d

About The Position

Pengate Handling Systems is seeking a skilled, customer-focused Field Service Technician to diagnose and repair material handling equipment at customer sites. The technician communicates directly with customers and helps keep their equipment operating safely and efficiently. The role involves independent field work, building customer relationships, and taking ownership of results.

Pengate Handling Systems is a Raymond Solutions & Service Center in the Northeast, offering Raymond forklifts and equipment as well as material handling solutions for warehousing and distribution operations. All potential hires are subject to pre-employment checks, including background checks and drug screenings. The company provides reasonable accommodations for individuals with disabilities during the application, interview, or pre-employment process.

Requirements

• Experience in mechanical, electrical, automotive, material handling, or related repair fields.
• Valid driver’s license and clean driving record.
• Strong troubleshooting and problem-solving mindset.
• Effective communication skills with customers and internal teams.
• Ability to work independently in the field.
• Ability to produce accurate paperwork and documentation.

Responsibilities

• Serve as a technical resource for customers and internal teams.
• Diagnose, troubleshoot, and repair material handling equipment, from basic to advanced repairs.
• Perform comprehensive forklift inspections to identify repairs and proactive maintenance needs.
• Communicate with customers about repair needs, timelines, cost changes, and additional service recommendations.
• Work safely and follow company safety policies and industry best practices.
• Complete accurate, organized service documentation and submit it within required timelines.
• Maintain and safely operate a company-provided service vehicle, including its parts inventory.
• Keep work areas clean, organized, and professional at customer sites.
• Represent the company through professional appearance, communication, and customer service.

Benefits

• Competitive compensation
• Company service vehicle and gas card
• Medical, dental, and vision coverage
• 401(k)
• Training and development opportunities
• Stable, growing industry with long-term customer relationships

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed