Field Service Technician

Diebold Nixdorf•Fresno, CA

2d•Remote

About The Position

Installs, debugs, and provides technical maintenance for product and component hardware and software, primarily at customer premises. Provides scheduled inspections, cleaning, and other services, and performs minor product repairs within an assigned territory. Inspects products for correct operation, resolves identified issues or escalates them according to established procedures, schedules services, completes required paperwork, and works with customers to support satisfaction and understanding of product functionality. The technician gains familiarity with Field Service Technician practices and procedures and, with guidance or alongside more experienced technicians, handles incidents, performs preventive maintenance, installs, moves, adds, changes, and removes hardware and software, and trains customers on installed products. The role participates in regular hardware and software training and in efforts to meet agreed KPIs, and assists with special projects as assigned.

Requirements

Education or equivalent work experience.
At least 1–2 years of relevant Field Services experience, or an equivalent combination of education and experience.
Good written and verbal communication skills.
A driver's license and driving record that meet Diebold Nixdorf fleet requirements.
PC literacy and good knowledge and application of relevant tools and methods.
Ability to attend multiple paid training sessions in Canton, Ohio, lasting 1–2 weeks.
Ability to lift and move heavy loads, stand most of the day, and climb, bend, and stoop while working on equipment.
Acceptance of exposure to outside elements.
Shift adaptability, including participation in an on-call rotation for evenings and weekends.
Exceptional customer service skills.
A sense of urgency, organizational skills, professional presence, and ability to work in a team environment.
Ability to pass an MVR check, background check, and drug test where required.

Nice To Haves

Product knowledge of the relevant industry and basic ITIL skills.
Firstline Service Technician work experience.
Vocational or trade school education.

Responsibilities

Troubleshoot hardware and software failures using diagnostic tools and detailed analysis.
Perform component-level hardware repairs; clean and adjust mechanical components; configure and install applicable software.
Perform routine preventive-maintenance checks according to documented procedures and refill consumables as directed.
Install, move, add, change, and remove hardware and software products (IMAC/R).
Instruct and train customers in the use and operation of installed hardware and software.
Schedule services, complete required paperwork, and work with customers to support satisfaction and understanding of product functionality.
Participate in regular on-the-job, classroom, and web-based hardware and software training.
Participate in implementing measures to achieve agreed KPIs.
Assist with special projects as assigned.
Organize and inventory truck stock parts and tools.