Field Service Technician

NOV•Odessa, TX

40d•Onsite

About The Position

The Field Service Technician will interface with the internal team to gain a thorough understanding of NOV Service Equipment products and their operation, testing, calibration, and troubleshooting. The role involves traveling to customer sites to perform inspections, installations, commissioning, testing, calibration, repairs, and customer training on NOV products. The technician will also conduct preventive maintenance, evaluate equipment for improvements, perform failure analyses, troubleshoot equipment issues, and prepare technical reports. This position requires a self-starter capable of diagnosing needs, planning and scheduling work independently, and interacting professionally with both internal and external customers. The technician must also comply with all NOV company and HSE policies and procedures.

Requirements

High school diploma or equivalent
Proven experience as an Oilfield, Rig or Industrial Mechanic or similar role, with a focus on Iron Roughnecks, Catwalks, Torque Machines or other related equipment is preferred.
Experience demonstrated and recorded applicable to servicing tools
Strong mechanical aptitude and understanding of hydraulic, pneumatic, and electrical systems commonly found in oilfield equipment.
Ability to read and interpret technical manuals, diagrams, and schematics
Excellent problem-solving skills and attention to detail
The candidate needs to be a leader, self-motivator and have the ability to interact with our customers both technically and commercially
Adheres to all HSE requirements
Must be able to work in factory environment which may include but are not limited to: high noise level, vibration, fumes, dust, and odors
Able to communicate professionally with internal and external customers
Comply with Global and Local QHSE policies
Behave in a professional and ethical manner in line with NOV corporate policies

Nice To Haves

technical or trade school education in mechanical or related field is preferred.
focus on Iron Roughnecks, Catwalks, Torque Machines or other related equipment is preferred.

Responsibilities

Interface with internal team to obtain a thorough understanding of NOV Service Equipment products and how they are safely operated, tested, calibrated and problems resolved in a timely manner.
Travel to customer sites to inspect, install, commission, test, calibrate, repair, and train customers on the safe and proper operation of NOV products
Performs preventive maintenance and repairs on equipment and systems (e.g., mechanical, electrical)
Evaluates and recommends equipment improvements to improve availability, capability, and yield
Performs equipment failure analyses (including preventive and unscheduled maintenance)
Troubleshoots and diagnoses equipment problems
Prepares technical reports to document equipment modifications and equipment maintenance procedures
Perform field upgrades of software and hardware and train customers on how to properly operate and maintain equipment.
Communicate field failures and feedback reports to the appropriate departments
Clear, concise, and accurate service reporting upon completion of service
The technician is self-dispatched. This requires an independent self- starter, self- directed person who possesses the ability to diagnose and determine requirements, plan and schedule daily, weekly and monthly events in accordance with the needs of the company and the customer.
Will interact directly with internal as well as external customers on a daily basis, and as such must possess competencies such organizational skills, planning skills, customer orientation and project management skills.
Perform other work-related tasks as assigned
Comply with all NOV company and HSE policies and procedures