Field Service Technician 2

Quadient • Charlottesville, VA

7d • $24 - $30

About The Position

Quadient is hiring a Field Service Technician 2 to install, service, upgrade, configure, and maintain equipment at customer locations. The role includes troubleshooting hardware, embedded software, business applications, and equipment controls, as well as providing remote support and customer training. The technician works with customers to understand their needs, recommend solutions, communicate service progress, and escalate issues when needed. The position also involves maintaining service tools and managing replacement-part and equipment stock.

Quadient describes its work approach as flexible according to role requirements, with onsite, hybrid, and remote environments. The posting does not specify the workplace arrangement for this particular position. This is an existing vacancy. The stated compensation is USD 24–30 per hour.

Requirements

• Four or more years of customer service experience or equivalent experience; listed as preferred.
• Four or more years of electrical/mechanical installation, troubleshooting, and repair experience; listed as preferred.
• Ability to read technical diagrams, manuals, and schematics.
• Valid driver's license and clean driving record.
• Ability to lift or move 50 lbs (22 kg), with or without accommodation, within OSHA guidelines.

Nice To Haves

• Experience troubleshooting and repairing hardware and electronic components.
• Ability to diagnose and repair base-level equipment.
• Ability to diagnose and repair mid-level equipment.
• Ability to diagnose advanced technical issues, troubleshoot problems, and identify solutions to ensure equipment and controls function effectively.
• Effective communication with customers, sales, and technology teams.
• Experience with mail-related equipment or parcel lockers.
• Strong attention to detail and follow-up, including identifying and resolving problems.
• Ability to problem-solve and work independently.
• Strong organizational skills, including multitasking and adapting as priorities change.

Responsibilities

• Install, service, or upgrade equipment at customer locations.
• Configure hardware and embedded software after installation, including advanced configuration and servicing of hardware and software business applications.
• Perform routine maintenance on technology equipment and test equipment to troubleshoot issues.
• Diagnose technical issues, troubleshoot problems, and identify solutions to ensure equipment and controls function effectively.
• Provide remote support alongside onsite service.
• Train and guide customers on the proper operation and maintenance of products.
• Work with customers to understand their requirements and provide appropriate technical recommendations and solutions.
• Keep clients informed of progress during maintenance or a system outage.
• Escalate issues in a timely manner.
• Share knowledge to support continuous improvement.
• Maintain tools and equipment used during service calls.
• Manage stock of replacement parts and equipment.
• Lift or move 50 lbs (22 kg), with or without accommodation, within OSHA guidelines.

Benefits

• Hybrid work model, subject to role requirements.
• Access to a 24/7 online learning platform and global growth opportunities.
• Empowered Communities and participation in the Philanthropy program.
• Competitive total rewards covering wellness and work/life balance.
• Employee referral scheme.
• Complimentary employee assistance program for mental health support.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed