Field Service Technician 2
About The Position
The Field Service Technician 2 joins the Oregon Lottery’s Field Service Team within the Gaming Operations division and works with retailers in Ontario, Oregon. Reporting to the Supervisor in Field Service, this position maintains, services, and repairs Oregon Lottery equipment at retailer establishments while building relationships with retailers. The technician completes projects and video lottery preventive maintenance within specified time frames for an assigned area, and provides customer service to Oregon State Lottery retailers and players. The schedule is Sunday through Thursday, 9:30 AM to 6:00 PM. Hours worked on Sunday qualify for a 10% weekend shift differential. The role requires working unconventional hours and shifts, including nights and weekends, to meet business needs. Candidates must live in Oregon and within 30 minutes of the assigned Ontario route.
Requirements
- An associate’s degree and three years of experience repairing and maintaining electronic equipment and providing technical support; or five years of experience repairing and maintaining electronic equipment and providing technical support.
- Maintain a valid driver's license in the state of residence and a clean driving record in accordance with Lottery vehicle policy and procedure.
- Live in Oregon and within 30 minutes of the assigned route in Ontario.
- Be able to drive, which is an essential function of the job.
Responsibilities
- Apply Lottery Management Core Values and Expectations in daily activities, demonstrating fairness, integrity, security, and honesty.
- Support and integrate the Lottery’s commitments to Responsible Gambling, Diversity, Equity, and Inclusion, and a Culture of Safety.
- Maintain, service, and repair Oregon Lottery equipment.
- Respond to field requests.
- Manage gaming equipment, identify problems, and take corrective action.
- Manage an assigned route to perform preventive maintenance, complete projects, and provide logistical support for Lottery equipment and retailers.
- Provide customer service to Oregon State Lottery retailers and players.
- Maintain an assigned vehicle and adequate inventory of supplies.
- Complete required administrative duties.
- Attend required trainings.
- Work unconventional hours and shifts, including nights and weekends, as needed to meet business needs.
Benefits
- A 10% weekend shift differential for hours worked on Sunday.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
