Field Service Technician

Joerns Healthcare•Hayward, WI

About The Position

The Field Service Technician delivers, picks up, and services company products at customer facilities in a timely and professional manner. The technician educates patients and caregivers on the safe operation and use of products. The role also includes product care and maintenance, repairs, warehouse and shop duties, vehicle care and maintenance, and inventory tracking. The technician delivers and sets up products according to schedule, loads and unloads them securely, and demonstrates their proper use to patients, caregivers, or nurses. The role involves completing vehicle safety checks, driving safely and in compliance with traffic laws, maintaining a safe environment for patients, and checking electrical outlets and surroundings when delivering electrically powered home medical equipment. The technician completes required paperwork and follows HIPAA guidelines. On-call availability rotates with other Field Service Technicians, including nights and weekends; travel may be required, including trips of up to two weeks. Products must be cleaned, disinfected, repaired, and quality-checked according to procedures. The technician also completes training and other assigned duties. Joerns Healthcare describes itself as a manufacturer of healthcare bed systems, patient lifting and repositioning solutions, therapeutic support surfaces, and related services for institutional and home care settings. The company offers hands-on training and a comprehensive benefits package. The listed salary range is USD $27.00 to $29.00 per year.

Requirements

High school diploma or equivalent.
Two years of customer interface or comparable experience.
Commitment to providing outstanding customer service.
Ability to work extended hours, including some evenings and weekends, and to travel.
Ability to safely lift, push, or pull up to 100 pounds, with or without accommodations.
Ability to transport deliveries safely and responsibly according to the manifest, company procedures, and applicable DOT regulations.

Nice To Haves

Previous driving or delivery experience.
Previous durable medical equipment (DME) experience.
Computer skills, including experience with Outlook email, Microsoft Excel, and smartphones such as iPhone or Android.
Ability to work independently and in a team environment.
Good verbal and written communication skills and good organizational skills.

Responsibilities

Deliver, set up, pick up, and service products at customer or patient facilities according to the arranged schedule.
Instruct and demonstrate to patients, caregivers, or nurses the proper and safe use of products.
Load and unload products securely and in an orderly manner according to company procedures.
Complete vehicle safety checks and drive safely, defensively, and in compliance with traffic laws and applicable DOT regulations.
Provide a safe environment for patients and check electrical outlets and surroundings when delivering electrically powered home medical equipment.
Complete required paperwork for product deliveries, pickups, and service, and follow HIPAA guidelines.
Rotate on-call availability with Field Service Technicians, including nights and weekends; travel as needed, including trips of up to two weeks.
Clean, disinfect, repair, and quality-check products according to procedures.
Maintain products, vehicles, and inventory; perform warehouse and shop duties.
Complete required training and other assigned duties.