Field Service Technician

Scientific Safety Alliance•Milwaukee, WI

55d•$26 - $29•Onsite

About The Position

Scientific Safety Alliance (SSA) is a rapidly growing, founder and employee-owned company dedicated to accelerating science. We serve the life sciences world, including pharmaceutical, biotech, hospital, and research facilities, by ensuring their controlled environments are compliant and ready for discovery. Our mission is to remove friction so customers can focus on innovation. As a Field Service Technician, you will be responsible for certifying, installing, troubleshooting, repairing, and verifying the performance of complex equipment such as cleanrooms, biosafety cabinets, fume hoods, laminar flow benches, and autoclaves. You will also act as a technical advisor to clinical and administrative staff on safe equipment usage and assist in evaluating new device acquisitions. This role provides significant exposure across the biotech, med-tech, pharmaceutical, and healthcare sectors. You will build trusted relationships with healthcare professionals, laboratory leaders, and facility teams, ensuring safety, compliance, uptime, and an exceptional customer experience. This career offers continuous learning, growing responsibility, and a clear path to leadership within a rapidly expanding, employee-owned company for individuals who take pride in precision, problem-solving, autonomy, and professionalism.

Requirements

Travel will be to customer sites located around the area daily with some overnight travel weekly or monthly.
Minimum 2 years of experience working in a similar service technician position working across many different types of equipment.
Curious, mechanically minded problem-solvers who enjoy diagnosing issues and working with their hands.
Strong communicators who can confidently interact with customers, explain findings, and build trust.
Reliable professionals with a high sense of ownership, accountability, and follow-through.
Individuals who thrive in autonomy—comfortable working independently, traveling, and managing their own schedule.
Adaptable learners who embrace change, ask questions, and continuously build technical expertise.
Detail-oriented thinkers committed to precision, safety, and regulatory compliance.
Technicians who remain calm under pressure and can troubleshoot in dynamic, fast-paced environments.
Teammates who model SSA’s values—integrity, openness, urgency, autonomy, and embracing change.
Comfortable using technology—service software, tablets, reporting tools, measurement instruments, etc.
Valid driver’s license and ability to visit multiple customer sites as part of the daily role.
Interest in relocating in 1-2 years time to stand up a new location.

Responsibilities

Diagnose, troubleshoot, and repair equipment issues to minimize downtime and keep customer operations running smoothly.
Repair, install, and calibrate highly complex and intricate biomedical equipment and systems.
Inform supervisors of the status of repairs, scheduled inspections, unusual equipment situations, and any customer concerns.
Maintain and develop expertise through ongoing training and education.
Lead Service Operations Special Projects as assigned. Travel to sites and/or work with other Central Office associates as necessary for the collection and analysis of information and/or data pertaining to any special assignments.
Ensure the accuracy and integrity of the equipment database to include the inventory, performance assurance schedules, nomenclature, and service history.
Responsible for ensuring all service and documentation is complete, timely, and accurate.
Build and maintain customer relationships and discuss equipment status and functionality with clinicians.
Serve as an ambassador for Scientific Safety Alliance by integrating the core values into job performance.
Identify potential risks, equipment failures, or environmental concerns and proactively recommend corrective or preventive actions.
Represent SSA’s values: autonomy, urgency, openness, integrity, and embracing change—during every customer interaction.
Support teammates by sharing insights, best practices, and field learnings that strengthen performance across the organization.
Protect company assets, tools, vehicles, and equipment while following strict safety, quality, and calibration standards.
Contribute to operational efficiency by suggesting process improvements, workflow enhancements, and customer experience upgrades.
Act as a trusted advisor by educating customers on proper equipment use, maintenance schedules, regulatory expectations, and lifecycle planning.
Deliver accurate, compliant performance testing and certifications with a documented error rate of <1%.
Consistently meet daily/weekly productivity expectations by efficiently servicing customers.
Maintain 100% on-time and complete service reports, documentation, and regulatory records.
Achieve high customer satisfaction scores (NPS, feedback, renewals, referrals) through exceptional service and communication.
Resolve equipment issues through effective troubleshooting while minimizing customer downtime.
Uphold company safety, quality, calibration, and compliance standards on every job site.
Demonstrate autonomy and strong time management by effectively planning routes, schedules, and priorities.
Contribute insights, process improvements, and best practices that enhance technician performance and customer experience across the organization.