Field Service Technician
About The Position
Hit the road, build relationships, and make a difference wherever you go! As a Field Service Engineer, you’ll work with some of the nation’s most respected healthcare organizations and leading research institutions to implement systems that reduce errors, improve tracking, and automate the monitoring of environmental data. You’ll have an integral role in the installation and decision-making processes leading up to an organization’s “go-live” on Isensix's wireless monitoring system. The Field Service Technician is responsible for directing the project's resources, developing the project plan, and ensuring that the project is completed on time, within budget and per best practices to ensure a quality implementation. Field Service Technicians install equipment-monitoring devices, troubleshoot system issues, conduct onsite training and provide onsite customer support. The Field Service Technicians also plays a primary role interfacing and coordinating with customers and management.
Requirements
- Excellent communications skills
- Ability to explain technical concepts to non-technical users and customers clearly
- Team player who can work in different environments
- Aptitude to solve all types of service problems
- Microsoft Office Applications knowledge
- Proficient in Excel
- Basic computer network knowledge
- Ability to troubleshoot complex issues
- Maintain a valid driver's license with a clean driving record
- Have a valid passport
- Ability to travel for extended periods of time
- Individuals may be required to pass a customer site credentials/background check
Nice To Haves
- Experience in a laboratory environment
- General knowledge of GLPs (Good Laboratory Practices)
- Ability to conduct on-site customer training
- Effective and personable communication
- Organization and time management
- Willingness to travel nationally
- Represent Company in a professional manner
- 2-5 years progressive related work experience
Responsibilities
- Directing the project's resources
- Developing the project plan
- Ensuring that the project is completed on time, within budget and per best practices to ensure a quality implementation
- Install equipment-monitoring devices
- Troubleshoot system issues
- Conduct onsite training
- Provide onsite customer support
- Interfacing and coordinating with customers and management
Benefits
- Good-faith salary range that reflects the role, location, experience, and internal equity
- Encourage open conversations about pay
- Happy to discuss compensation at any stage of the hiring process
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
